I've recently been adding a few to my personal "no-fly list". Looking at you, British Airways.
My no fly list on domestic US airlines has one member. Spirit.
I was taking a flight from BWI to BOS; the flight was initially delayed.
First the gate agents said the flight was delayed due to bad weather in Boston. I pull up the weather in Boston, blue skies no wind. Show the gate agent. They said, that is what ops told them, I said tell ops to get their head out of their ass and tell the truth.
Next excuse, FAA had an ATC delay, I pull up the EDTC system on my phone from the FAA. No delays system wide. Gate agent says they will ask Ops again.
Gate agent disappears, flight still marked as delayed. I call customer service, they say flight delayed, no information. Just wait at the gate.
A few hours later, a Spirit plane pulls up to the gate, unloads. Crew comes out and sits at some seats. I walk over and ask if they happen to know anything about the BOS flight. They state they were supposed to crew it, but they timed out a couple hours ago. Ops knew this five hours ago would be an issue as they had mechanical issues at the last stop and would time out and be unable to make the flight to BOS. Ops should have had a replacement crew on standby, instead as we are talking my flight is changed to cancelled.
The flat out lying is what made Spirit a no-go for me; the bad operational organization would make me hesitate.
Tim