Cox Internet Service - Bill Went Up - Help

CC268

CC268

Final Approach
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CC268
Hey guys,

So I was paying $65 for 50Mb/s. Internet only. No cable, phone, etc. Apparently that "promotional" pricing is no longer available and they are offering either 30MB/s for $68 or 100MB/s for $90 something (forgot exactly what he said, but it was under $100). Hell might as well pay for Gigabyte at $119 a month.

****es me off, but I guess this is part of the cell phone/internet service game of changing rates. I told him I might consider cancelling our services with Cox, but that didn't seem to do much. At that point he just offered the 30MB/s for $68 (so we'd be paying more for less speed lol).

So what do I do? Just pony up the extra cash for more speed? I think the only other option is Century Link and they are horrible (I had them before in Flagstaff).

WTH this site shows Cox 100MB/s starting at 59.99, what am I missing?
https://www.inmyarea.com/provider/cox-cable?zipcode=85255
 
CC268 said:
Hey guys,

So I was paying $65 for 50Mb/s. Internet only. No cable, phone, etc. Apparently that "promotional" pricing is no longer available and they are offering either 30MB/s for $68 or 100MB/s for $90 something (forgot exactly what he said, but it was under $100). Hell might as well pay for Gigabyte at $119 a month.

****es me off, but I guess this is part of the cell phone/internet service game of changing rates. I told him I might consider cancelling our services with Cox, but that didn't seem to do much. At that point he just offered the 30MB/s for $68 (so we'd be paying more for less speed lol).

So what do I do? Just pony up the extra cash for more speed? I think the only other option is Century Link and they are horrible (I had them before in Flagstaff).

WTH this site shows Cox 100MB/s starting at 59.99, what am I missing?
https://www.inmyarea.com/provider/cox-cable?zipcode=85255
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Cancel and re-up with your significant other. She'll be able to get the promotional rate again.
 
Mtns2Skies said:
Cancel and re-up with your significant other. She'll be able to get the promotional rate again.
Click to expand...

Think so? It's actually under her name so I would do it under me.
 
Mtns2Skies said:
Yep. I've done it all through college that way. Just keep switching each year.
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Interesting...and with the same service provider? Or are you switching providers when you do that?
 
CC268 said:
Interesting...and with the same service provider? Or are you switching providers when you do that?
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Nope, stuck with Comcast. The next year they conveniently forgot you were with them - so the cycle continues.
 
Hmm maybe I will give that a shot. Too bad Google Fiber isn't an option here in PHX
 
CC268 said:
Hmm maybe I will give that a shot. Too bad Google Fiber isn't an option here in PHX
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Yeah I also wish Google Fiber was here. I'm also on Google Fi for phone plan.
 
CC268 said:
It looks nice. I used to be a hardcore Android guy. But then no ForeFlight :(
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Garmin Pilot :) Even better. Google/Garmin have a better answer for anything that Apple/FF can throw at it :)
 
Mtns2Skies said:
Garmin Pilot :) Even better. Google/Garmin have a better answer for anything that Apple/FF can throw at it :)
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Yea...I've thought about Garmin Pilot...hear it is getting better. I may have to make the switch one of these days.
 
When you told them you were going to cancel, did they transfer you to a "retention specialist" (or some other name)? That's the person I've always talked to, to get my rate down. They usually have access to better "deals" than the first person who answers the phone. I've been calling them every year or 6 months for years. No switching of accounts, either, although that's a good one.
 
Call them up and ask them to lower your rate. Cox is one of those companies that keeps raising your rate until you scream. Unfortunately, by the time the customer screams, it's usually too late to maintain a good customer relationship.

Cable companies in general trigger me.
 
RussR said:
When you told them you were going to cancel, did they transfer you to a "retention specialist" (or some other name)? That's the person I've always talked to, to get my rate down. They usually have access to better "deals" than the first person who answers the phone. I've been calling them every year or 6 months for years. No switching of accounts, either, although that's a good one.
Click to expand...

I am going to try this later this afternoon. Worst case I cancel and put the account under my name for the promotional rate.
 
Phone Cox Loyality : 1-866-961-0027 - had good luck with that number in the past
 
And...are you really getting the speeds you're paying for? I wasn't when I was with both satellite and cable providers,

A good way to find out:

http://www.speedtest.net/apps/desktop

They also have apps for both android and Apple. Great little program/app to use in double checking the bastages...
 
timwinters said:
And...are you really getting the speeds you're paying for? I wasn't when I was with both satellite and cable providers,

A good way to find out:

http://www.speedtest.net/apps/desktop

They also have apps for both android and Apple. Great little program/app to use in double checking the bastages...
Click to expand...

Yea good point I’ve done these tests in the past but never at my new place.
 
We're up a creek with Cox. Our other choice is DSL with Windstream and they have a reputation for being pretty spotty on customer service and consistent internet service. I have the same complaint with Cox, the service has been fine but the price keeps going up every year despite us already being on the 30Mb/s plan (been fine for streaming non-4K media).
 
Cox has regularly been going up 10% or more a year for the last few years. I stayed on my old lower speed business plan - they finally kicked it up to a higher speed, supposedly without a price increase. That was recent, we'll see on the next bill. I'm sure they're trying to make up for cord cutters and also know that the service is basically unregulated and everyone wants/needs it.

At least I have competition available: the devil (Verizon FiOS) or an VNO/OTT cable service that runs on Fios but sells the internet service themselves. I don't care to go to Verizon, but will if Cox gets too far out of line with pricing. I'm willing to pay a bit more for Cox as their customer service - on the business side - has been superb.
 
timwinters said:
And...are you really getting the speeds you're paying for? I wasn't when I was with both satellite and cable providers,

A good way to find out:

http://www.speedtest.net/apps/desktop

They also have apps for both android and Apple. Great little program/app to use in double checking the bastages...
Click to expand...

Sure shows that I'm not getting anything near the Gigabit / second speed I'm promised. Now, I'm throttled by a 100 Base T connection after the cable modem, but I'm not seeing anything close to that, either. Damned Comcast.
 
Isn't it nice the useful idiots of the 80s fell for the cable company commercials that showed thousands of cables on every phone pole and eyesores, so they told their cities to only allow one cable company to have a monopoly in every city?
 
denverpilot said:
Isn't it nice the useful idiots of the 80s fell for the cable company commercials that showed thousands of cables on every phone pole and eyesores, so they told their cities to only allow one cable company to have a monopoly in every city?
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Oh, it's much longer story than that.... I visited some towns where even one single provider wasn't making money. And the plant showed it.
 
Sounds like you're getting the full cox
 
Stan Cooper said:
Net neutrality is history. Sorry, folks.
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The internet was never neutral to begin with. “Oops we pretended that route you were hammering with some pre-pended AS numbers to move your traffic to a slower link to save our router.”

Or, “Oh that link you’re not paying for went down and there’s no estimated return to service time on it yet, because our techs are working on other more important things.”

Anyone who believed there was net neutrality clearly hasn’t ever worked at a carrier or a data site that relied on multiple carrier links because one wouldn’t be anywhere near enough bandwidth for the site needs.
 
As weak as they may have been, the FCC's net neutrality rules implemented during the Obama administration barring internet providers from blocking or slowing content, or giving special treatment to certain content, were wiped off the books on June 11. As this Wired article suggests, though, the fight isn't over.

https://www.wired.com/story/the-fccs-net-neutrality-rules-are-dead-but-the-fight-isnt/
https://www.wired.com/story/the-fccs-net-neutrality-rules-are-dead-but-the-fight-isnt/
BTW, I spent most of my career designing and implementing fault tolerant high bandwidth global digital networks with facilities provisioned by carriers all over the world. I retired in 2003 from Visa International, the credit card association.
 
Stan Cooper said:
BTW, I spent most of my career designing and implementing fault tolerant high bandwidth global digital networks with facilities provisioned by carriers all over the world. I retired in 2003 from Visa International, the credit card association.
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And all your carriers always treated you fairly, as long as the checks cashed. LOL.

Hey at least it wasn’t MasterCard. I know how wonderful their network is. We fired the guy we scalped from them after he knocked down the same data center completely, 3 times. :)

The third time he was literally crying in the back of the building saying “I know I was told not to make changes to Production systems during the day...” but was still convinced he was an effing Cisco “expert”. Had a nice low CCIE number, too. Freaking total idiot. Was supposedly “highly regarded” for his routing skill at MasterCard, which spoke volumes about everyone else still there.. LOL.

Here’s hoping Visa was better. :) Most finance shops had more money than they knew what to do with. They’d happily pay more than necessary for multiple carrier links and massive redundancy. One of their carriers did something dumb, they’d just yawn and route around it.

Which is the complete opposite of needing Net Neutrality. They just paid to stay connected. They couldn’t have cared less if AT&T messed with their speeds and Verizon or Global Crossing didn’t.

Only whiners like Netflix complained about Net Neutrality enough to get the GenPop who know jack all about carriers or data routing concerned about it. The same dumb GenPop that thought it was a good idea to break up Bell, and demanded their politicians only allow one cable provider per town.

Those useful idiots now holler about Neutrality on their Facebook pages, as if they’ve been networking engineers for decades and didn’t beg the SEC to create their three-monopoly vertically integrated long-haul hell, and single sourcing of their local loops. Total morons.

They even believe it’s some physical plant limitation that keeps them from having THREE fiber providers to their doorstep. Not regulations.

Remove the regulations keeping competition from happening and they’d all magically find the money to lay the fiber in the same conduits... it works in nearly every office park in the country...

It won’t be freakin’ $49 a month though. Not if you want real speeds. You’ll only see that with massive over-subscription which is the norm for residential service...

TNSTAAFL... shoveling bits is shoveling bits. There’s no magic wand that’ll make residential bits as important as Visa’s bits when Visa pays more.
 
Well turns out Cox is the only ISP in the condo complex. Good news is I called the loyalty department and I got the price back down to $68 for my current 50mbps
 
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nvm
 
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