Being sued because our website is not accessable to the visually impared

Discussion in 'Hangar Talk' started by SixPapaCharlie, Feb 4, 2019.

  1. SixPapaCharlie

    SixPapaCharlie May the force be with you

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    What the F???

    "We represent a sight-disabled client who plans to sue you under the Americans with Disabilities Act. Our client attempted to access your website to learn more about your products and services and potentially make purchases. However, our client was unable to do so because your website is not accessible to the visually-impaired, which we have since confirmed and documented."

    YGTBFSM!

    I suspect if I visit the attorney's site it is a gem for the visually impaired.
     
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  2. EppyGA

    EppyGA Touchdown! Greaser!

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  3. Ryanb

    Ryanb Final Approach PoA Supporter

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    Where’s the punchline?

    Surely that can’t be legitimate...
     
  4. eman1200

    eman1200 Touchdown! Greaser! PoA Supporter

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    tell them to @#$% off
     
  5. midlifeflyer

    midlifeflyer Final Approach

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    I see a video coming.....
     
  6. Checkout_my_Six

    Checkout_my_Six Final Approach

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    sounds like you were caught.....blind-sighted or is that blind-sided? o_O
     
    Last edited: Feb 4, 2019
  7. eman1200

    eman1200 Touchdown! Greaser! PoA Supporter

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    I see what you did there.
     
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  8. EppyGA

    EppyGA Touchdown! Greaser!

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    Apparently you are not familiar with the American with Disabilities Act and the side business it created for lawyers to make a fortune from.
     
  9. EppyGA

    EppyGA Touchdown! Greaser!

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    Ask Jay Honeck how much the ADA cost him to put in a handicapped spatula that has never been used.
     
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  10. ja_user

    ja_user Pattern Altitude

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    Yep, this is a real thing for those lawyers to lazy to chase ambulances.
     
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  11. Tantalum

    Tantalum En-Route

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    Garmin better watch out, none of the buttons on the G1000 or Perspective keyboard have braille on them
     
  12. X3 Skier

    X3 Skier En-Route PoA Supporter

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    I’d send back a message in Farsi saying you couldn’t read his English message and retransmit in Braille.

    Cheers
     
  13. tawood

    tawood Pattern Altitude

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    I'm sure he has mentioned, or will mentioned, how this whole mess can be remedied with just the writing of a single check with lots of zeros.
     
  14. bluesky74656

    bluesky74656 Line Up and Wait

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    I’m dealing with a bunch of accessible web malarkey at work as well. Except instead of being sued, some idiot salesman agreed to it in a contract with a government entity without first checking to see if our site was compliant or how much work it would be to bring it into compliance. It’s a lot.
     
  15. RDUPilot

    RDUPilot Pre-takeoff checklist

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    I bet you didnt see that coming.....
     
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  16. Capt. Geoffrey Thorpe

    Capt. Geoffrey Thorpe Touchdown! Greaser! PoA Supporter

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  17. RJM62

    RJM62 Touchdown! Greaser!

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    It does happen, with the plaintiffs being both visually-impaired and hearing-impaired people.

    The most critical requirements to immunize yourself from these suits are:
    • Make sure that screen readers can read your site. That's usually easy. Many Linux distros have screen readers built in or available for free.
    • Markup errors that might not affect how a site looks may affect whether a screen reader can read it, so the pages need to be checked for things like unterminated tags and the like.
    • All images and image maps must have ALT tags, and they must accurately describe the images. If the image contains text, the ALT tag must also contain the text. If the image is something like a Facebook sharing button, the ALT tag should say that it's a Facebook sharing button. Etcetera.
    • Forms must have the LABEL tags associated with the form fields. Visual text is not enough. Screen readers use the LABEL tags to guide the reader to the correct form fields.
    • It also helps if ordinary text links have TITLE tags, but that's not mandatory.
    • The text must be scalable. This is also easy. You have to go out of your way to make it not scalable.
    • You don't have to have "font size" selectors because any browser can rescale text without them, but they're a nice touch.
    • Images should not be used for text. When they are, they need to have ALT tags with the text.
    • Videos, seminars, etc. must be captioned.
    There are other things you could do, but if you do all the above, no accessibility lawsuit against you would succeed in any rational court.

    Rich
     
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  18. Salty

    Salty En-Route PoA Supporter

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    “We’re very sorry. Please have them contact our sales department via telephone and we’ll do everything possible to make their purchase of our products as simple and painless as possible.”
     
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  19. AggieMike88

    AggieMike88 Touchdown! Greaser!

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    The original "I don't know it all" of aviation.
    Since this is computer related, shouldn't it be lots of ONES and zeroes?

    And then dole it out bit by bit?
     
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  20. Matthew

    Matthew Touchdown! Greaser!

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  21. gkainz

    gkainz Final Approach

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    makes about as much sense as putting braille on drive up ATMs ... oh wait - that's a thing! smh
     
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  22. AggieMike88

    AggieMike88 Touchdown! Greaser!

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  23. JOhnH

    JOhnH Touchdown! Greaser! PoA Supporter

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    Why don't you include a braille banner at the bottom of your web site?
     
  24. Ravioli

    Ravioli Final Approach PoA Supporter

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  25. JOhnH

    JOhnH Touchdown! Greaser! PoA Supporter

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    I posted before I saw your post.
    But the thing about braille on drive up ATMs is that when they are manufactured, they don't know they if they will be put in a drive-through or not.
     
  26. DFH65

    DFH65 Pattern Altitude

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    I work in IT in higher ed, been there done that. You can do a quick test of your site here: https://wave.webaim.org/

    Clean up the big items. The government offices in charge of this stuff are overwhelmed by the number of cases being put through so are eager to get these behind them. Fixing the big stuff will usually get you off the hook.
     
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  27. EdFred

    EdFred Touchdown! Greaser! PoA Supporter

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    Or have less than 15 employees.
     
  28. SixPapaCharlie

    SixPapaCharlie May the force be with you

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    the kind of strange thing is that we don't actually sell products directly on our website. My company sell stuff on Amazon Wayfair Lowe's Target overstock etc
     
  29. Zeldman

    Zeldman Touchdown! Greaser!

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    I am gonna sue everyone here because I can't hear your responses....
     
  30. DFH65

    DFH65 Pattern Altitude

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    It's a shotgun approach. They are casting a wide net hoping to catch a few fish.
     
  31. RJM62

    RJM62 Touchdown! Greaser!

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    I actually prefer doing accessibility cleanups before people get sued.

    Rich
     
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  32. ejensen

    ejensen Pattern Altitude

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    Almost 30 years and folks still drag their feet. It isn't that hard.
     
  33. EppyGA

    EppyGA Touchdown! Greaser!

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    It's more about your company's bottom line.
     
  34. Juliet Hotel

    Juliet Hotel Line Up and Wait PoA Supporter

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    So question for the group. Lets say a company hired an outside firm to build their website. If a similar ADA suit pops up, who gets sued? The company itself? The web group that built and maintains the website for them? Both?
     
  35. ejensen

    ejensen Pattern Altitude

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    Specs should be in the contract so company is responsible. Outside firm should tell them the requirement though
     
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  36. BigBadLou

    BigBadLou Final Approach

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    Yes, this is a real thing and that's what we get for allowing lawyers to breed like rabbits (or drunk rednecks).
    You don't have many options but if you'd like that a**hat lawyer taken care of, it doesn't take as many zeroes as he's asking.
    Sorry you have been targeted by these a-holes, wishing you good luck in prison, I hope you find a gentle lover there. :thumbsup:
     
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  37. Ted DuPuis

    Ted DuPuis Administrator Management Council Member

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    I'm going to sue you for impersonating a bear with your avatar. This is misleading information.
     
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  38. RJM62

    RJM62 Touchdown! Greaser!

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    It really isn't. The hardest part for me is writing good ALT tags that are meaningful and accurate while still being concise. The rest is just what designers should be doing anyway.

    Rich
     
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  39. RJM62

    RJM62 Touchdown! Greaser!

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    Probably both would be my guess. Plus maybe the hosting company just for good measure.

    Rich
     
  40. EdFred

    EdFred Touchdown! Greaser! PoA Supporter

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    Make a visually impaired site

    vi.yourdomain.com and offer the option to view that site from your main page.
    That site gets no graphics and just text.
     
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