JimNtexas
Pattern Altitude
- Joined
- Dec 21, 2006
- Messages
- 2,259
- Location
- Austin, Texas
- Display Name
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Jim - In Texas!
Twenty five days ago I dropped my 70,000 mile 2012 Ford Focus off at the dealer to get some minor work done, including investigating an check engine light and a Texas state inspection.
Turns out the light was for a bad catalytic converter, which must be replaced in order for it to pass state inspection. The car is still under warranty.
After a week or so I started calling both the dealer and Ford Corporate customer service. They both told me that there are no catalytic converters for Ford's most popular car!
Last week the Ford customer service person said the part had been shipped, but she didn't know from where, didn't have any kind of tracking number, so she couldn't give me any guess as to when it might arrive.
The dealer says that as far as they know the part hasn't shipped yet.
I've called several other dealers, they all say they can't get these converters.
How is this possible??????
Everyone I've talked to has been polite, but they can't really do anything for me, nor can they find the true status of this part.
It doesn't appear I can do anything, but I'd really like to know the name of the Ford manager who is in charge of their supply chain. Could this fiasco be due to anything other than massive incompetence?
Turns out the light was for a bad catalytic converter, which must be replaced in order for it to pass state inspection. The car is still under warranty.
After a week or so I started calling both the dealer and Ford Corporate customer service. They both told me that there are no catalytic converters for Ford's most popular car!
Last week the Ford customer service person said the part had been shipped, but she didn't know from where, didn't have any kind of tracking number, so she couldn't give me any guess as to when it might arrive.
The dealer says that as far as they know the part hasn't shipped yet.
I've called several other dealers, they all say they can't get these converters.
How is this possible??????
Everyone I've talked to has been polite, but they can't really do anything for me, nor can they find the true status of this part.
It doesn't appear I can do anything, but I'd really like to know the name of the Ford manager who is in charge of their supply chain. Could this fiasco be due to anything other than massive incompetence?
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