CJones
Final Approach
<rant>
Went to a local big-box home-supply store yesterday to get a couple of 10' sticks of PVC for a home project. I don't have a truck and didn't feel like hooking the trailer up to the Jeep just to get two sticks of PVC, so I figured I would get them to cut the long pieces down into smaller pieces at the store so they would fit in the car. Get to the store and walk back to the plumbing supply area. Grab what I need and start poking around to find someone to cut 4' off of each stick for me. Wife finds a guy a few aisle over and he says "Well, it will be a while, I have to get two cabinets down over here." He didn't offer to radio anyone else to help us.. Didn't apologize for not being able to do it, basically just said "wellp... sucks for you!". I looked around the area where they usually cut pipe, etc. to see if they had a hacksaw or some snips to cut it so I could do it myself but came up empty. I walked over to the appliances area and they guy there was talking on his cell phone and watching a live summary of the NFL game on the computer. He wouldn't even look up at me as I appeared to be looking for help with something. We finally said "F this, let's go across the street to the competing big box home supply store."
We got to the 2nd store and found what we needed. I walked down a couple of aisles and found someone stocking the shelves and asked them if I could get someone to cut some PVC for me (this is after looking for a hacksaw or snips to cut it myself and coming up empty again). They said they would call for someone. Five minutes later, a guy comes walking down the aisle without saying a word and grabs the PVC that I had propped up on the shelf and starts to put it away. I said "Uhh.. I need that cut." His reply "You can't stack that here, it's a safety hazard." I said "OK, but I just want that cut." He looks at me with a blank stare like "How DARE you want to buy product here. Don't you know it is my job to keep the shelves looking pretty!?" He begrudgingly takes the PVC down to the end of the aisle and begins to cut it. Then another guy walks up and starts talking to the first guy without ever even acknowledging that I (the customer) am standing there. They commence to b*tch about their jobs as I stand there 2' away from them. The first guy finally figures out how to use the snips so he can cut the PVC. When he finishes, he just lays it on the ground and BOTH guys walk away. No "Is there anything else you need help with?". No "Thanks for shopping at our store today because you could have just as easily have gone across the street to our #1 competitor". Nothing. If I hadn't had so much time wrapped up in this ordeal already, I would have walked out again.
As we walked out, I told my wife "Now you know why I never want to ask for helps at these places. Every time I do, I get so pi$$ed off at their incompetence that it ruins my day." I think I would rather look for something myself and not be able to find it than to have to deal with the screwballs that don't give a rats a$$ if you ever step foot in their establishment.
Sigh.. Oh well.. It's Monday...
</rant>
Went to a local big-box home-supply store yesterday to get a couple of 10' sticks of PVC for a home project. I don't have a truck and didn't feel like hooking the trailer up to the Jeep just to get two sticks of PVC, so I figured I would get them to cut the long pieces down into smaller pieces at the store so they would fit in the car. Get to the store and walk back to the plumbing supply area. Grab what I need and start poking around to find someone to cut 4' off of each stick for me. Wife finds a guy a few aisle over and he says "Well, it will be a while, I have to get two cabinets down over here." He didn't offer to radio anyone else to help us.. Didn't apologize for not being able to do it, basically just said "wellp... sucks for you!". I looked around the area where they usually cut pipe, etc. to see if they had a hacksaw or some snips to cut it so I could do it myself but came up empty. I walked over to the appliances area and they guy there was talking on his cell phone and watching a live summary of the NFL game on the computer. He wouldn't even look up at me as I appeared to be looking for help with something. We finally said "F this, let's go across the street to the competing big box home supply store."
We got to the 2nd store and found what we needed. I walked down a couple of aisles and found someone stocking the shelves and asked them if I could get someone to cut some PVC for me (this is after looking for a hacksaw or snips to cut it myself and coming up empty again). They said they would call for someone. Five minutes later, a guy comes walking down the aisle without saying a word and grabs the PVC that I had propped up on the shelf and starts to put it away. I said "Uhh.. I need that cut." His reply "You can't stack that here, it's a safety hazard." I said "OK, but I just want that cut." He looks at me with a blank stare like "How DARE you want to buy product here. Don't you know it is my job to keep the shelves looking pretty!?" He begrudgingly takes the PVC down to the end of the aisle and begins to cut it. Then another guy walks up and starts talking to the first guy without ever even acknowledging that I (the customer) am standing there. They commence to b*tch about their jobs as I stand there 2' away from them. The first guy finally figures out how to use the snips so he can cut the PVC. When he finishes, he just lays it on the ground and BOTH guys walk away. No "Is there anything else you need help with?". No "Thanks for shopping at our store today because you could have just as easily have gone across the street to our #1 competitor". Nothing. If I hadn't had so much time wrapped up in this ordeal already, I would have walked out again.
As we walked out, I told my wife "Now you know why I never want to ask for helps at these places. Every time I do, I get so pi$$ed off at their incompetence that it ruins my day." I think I would rather look for something myself and not be able to find it than to have to deal with the screwballs that don't give a rats a$$ if you ever step foot in their establishment.
Sigh.. Oh well.. It's Monday...
</rant>