I Hate Enterprise

Kelvin said:
Tl/Dr

They ALL suck.
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All the majors.

After Enterprise dropped the ball big time, I had a really nice experience with a small mom&pop repair shop that had just began a rental business on the side.
 
I also frequently rent a car, usually from Enterprise, when dropping a plane for service. I live in Atlanta, my preferred Diamond Service Center is north of Charlotte. I have found a couple of rides from other pilot friends, but a 3-hour round trip is a big favor to ask every time I need to go. I have had pretty good luck with Enterprise and I've used them all over the US. Their FBO group is pretty good and they even honor my Costco Travel discount code. One exception last week near Boston when I had to wait about 45 minutes for a car. Another time in FL they did not register that I had returned the car to the FBO and charged me several extra days of rental, but got that reversed.
 
Fkn Enterprise.

We’re supposed to have a car dropped off for us at KSGH (Springfield, OH). Not only did they charge my card $500 vs $200 on the invoice, but the car is no where to be found, Enterprise FBO Services couldn’t help me, and couldn’t issue a refund. Said I needed to call the local office, she was unable to reach them. I asked her to remove my CC but she said I had to. Local office doesn’t answer for me either.

I called my CC to dispute it, but they said the charge was pending and I couldn’t until it posts. GRRR
 
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Well, as I read this thread I’m 1 1/2 weeks into a 2 week road trip driving an Enterprise BMW 430 convertible. No issues other than the brakes squeak when backing up. I’ve had off issues with all the majors at one time or another but by and large they all give me a car when I show up.
I have gotten the big car upgrade when I didn’t want it. DC metro area for example.
The most inconvenient time was flying into Dallas with family and parents to pick up a minivan. Flight was delayed and we arrived after midnight. Desk was closed. All the desks were closed. We had to get our daughter and 2 or her friends to drive over and pick us all up. Then go back the next day to get the car.
Quality of the local workforce has much to do with it.
 
455 Bravo Uniform said:
Fkn Enterprise.

We’re supposed to have a car dropped off for us at KSGH (Springfield, OH). Not only did they charge my card $500 vs $200 on the invoice, but the car is no where to be found, Enterprise FBO Services couldn’t help me, and couldn’t issue a refund. Said I needed to call the local office, she was unable to reach them. I asked her to remove my CC but she said I had to. Local office doesn’t answer for me either.

I called my CC to dispute it, but they said the charge was pending and I couldn’t until it posts. GRRR
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I always try and call the local office the day before to remind them to deliver it, sometimes they never answer. In my experience hotels and rental car companies pending charges are always higher than what is actually charged. Good luck.
 
Plano Pilot said:
In my experience hotels and rental car companies pending charges are always higher than what is actually charged. Good luck.
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That's mostly my experience with hotels too, with the exceptions of Singapore and China where the charges are what was quoted at booking, and no hidden taxes and fees. Hotels now say that the price changes during the stay, sometimes. I don't know how they generally get away with it. My employer foots the bills so I'm not out anything. But I'm surprised the corporations don't complain. Maybe it's a tax write-off? :dunno:
I book car rentals National via a contract through my employer, I have no complaints, and only praise for them, but treating me well might be a condition of the contract.
 
Made 2 enterprise reservations today. 1 was a great experience (called FBO, told them what I want - bam); 1 not great experience (called, there was confusion on what I wanted, need airport drop off, D/L? I dont know it it's not for me, hasn't sent conf #, they closed after this AM and tomorrow, probably won't be there on Monday).
 
Palmpilot said:
Small claims court?
FTC complaint?
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The FTC doesn't care and a judgement is useless. When I ran my ISP I sued about 6 clients in small claims. Businesses that wanted ISDN but never paid the install or first month service. Got 6 judgements for $250. Completely worthless. I could put a lien on their assets, oh, wait, what assets? Location is leased, equipment is leased, I could pay for a garnishment and hope something comes of it... so to collect $250 I have to spend $200?

People who say small claims watch to much tv.
 
Kent Wien said:
Hertz will guarantee a vehicle type and then when you arrive tell you they don’t actually have that type. That drives me nuts. I’m considering Touro now.
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Turo has become my preferred rental. It, as of late, is not necessarily cheaper than the usual suspects but much less chance for drama. Most of the time I can get it dropped off at the airport waiting for me.
 
robin ardoin said:
Turo has become my preferred rental. It, as of late, is not necessarily cheaper than the usual suspects but much less chance for drama. Most of the time I can get it dropped off at the airport waiting for me.
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Only problem with Turo is, my insurance and credit card explicitly exclude Turo rentals for coverage, hence I would have to get the Turo insurance which makes it significantly more expensive than a traditional rental.
 
Chrisgoesflying said:
Only problem with Turo is, my insurance and credit card explicitly exclude Turo rentals for coverage, hence I would have to get the Turo insurance which makes it significantly more expensive than a traditional rental.
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Turo has now made their insurance, provided by Travelers, mandatory. That is why I mentioned that it no longer is always cheaper. However, in spite of the insurance premium requirement, I can often find a Turo reliably delivered to an FBO at the same or less than the big rental companies. The advantage of that reliable delivery has a definite value to me so I don’t mind paying more, when necessary. I just have found the usual options undependable.
 
Chrisgoesflying said:
Only problem with Turo is, my insurance and credit card explicitly exclude Turo rentals for coverage, hence I would have to get the Turo insurance which makes it significantly more expensive than a traditional rental.
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Can I ask which cc & ins co?
How did they notify you of this?
(I’m amex & Safeco and just hope i didnt miss their notice)
 
Let'sgoflying! said:
Can I ask which cc & ins co?
How did they notify you of this?
(I’m amex & Safeco and just hope i didnt miss their notice)
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Allstate and it's clearly stated in their terms. Chase Sapphire and it's also stated in their terms. My Amex (Business Gold) does cover it but only as "secondary" and since I don't have primary insurance through Allstate on Turo rentals, my Amex secondary doesn't apply either.


robin ardoin said:
Turo has now made their insurance, provided by Travelers, mandatory.
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Since when? I can still opt out of insurance on my account.
 
Chrisgoesflying said:
Allstate and it's clearly stated in their terms. Chase Sapphire and it's also stated in their terms. My Amex (Business Gold) does cover it but only as "secondary" and since I don't have primary insurance through Allstate on Turo rentals, my Amex secondary doesn't apply either.




Since when? I can still opt out of insurance on my account.
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Last couple of times I rented (since July?) when using the app I no longer saw an option to decline the insurance like I had with previous rentals. Perhaps I missed something or that particular renter required it. I will look into it as I have two Turo rentals coming up in October.
 
SoonerAviator said:
I'm not absolutely pounding on my rentals, but I have no reservations about putting the pedal to the floor when getting on the highway. I have taken a few Mustangs/Camaros/etc out on some fun rural roads (especially in PA) and put them through their paces. A 2018 EcoBoost Mustang will top out at 122mph due to electronic limitation, lol. It was still accelerating just fine until it hit the electronic "wall"!
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Our 2007 mustang GT with a tune regularly hit's 130 mph going up a long hill on the interstate. (3.31 gear)Have not found the limiter yet. I put lowering springs and shocks on it a few weeks ago. It really handles like a super car now after a performance alignment. I put a adjustable panhard bar on it and caster camber plates up front.

Years ago I made 3 trips to the salt flats, my 3:55 geared challenger would only go 118 mph. Speedo said 139 but GPS said 118.
I have been 268 in a dragster many times.

There's a enterprise car rental right outside my office window.
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Gary Ward said:
Our 2007 musang GT with a tune regularly hit's 130 mph going up a long hill on the interstate. Have not found the limiter yet. I put lowering springs and shocks on it a few weeks ago. It really handles like a super car now.

Years ago I made 3 trips to the salt flats, my 3:55 geared challenger would only go 118 mph. Speedo said 139 but GPS said 118.
I have been 268 in a dragster many times.

There's a enterprise car rental right outside my office window.
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Yeah I believe it was electronically limited to 122mph in the 4-banger EcoBoost Mustangs unless you had a "performance package" that let it run up to 155mph. The Mustang GT (5.0L V8) is also limited to around 155mph (tire rating) but can be bypassed to 183mph with a tune. It's actually a hard-coded limit at 183mph per my understanding.
 
SoonerAviator said:
Yeah I believe it was electronically limited to 122mph in the 4-banger EcoBoost Mustangs unless you had a "performance package" that let it run up to 155mph. The Mustang GT (5.0L V8) is also limited to around 155mph (tire rating) but can be bypassed to 183mph with a tune. It's actually a hard-coded limit at 183mph per my understanding.
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Wow, 155 would be crazy on a public street/highway. If I take my foot out of it fast at 130 there's a torque reaction that get's your attention. Can't imagine 155 or 183!!
 
Well the local office called me this morning, apologetic. They said the car was there and described it. I had actually seen it in the parking lot and knew it was a rental by the barcode on the windshield by the VIN. And the FBO manager had keys, but a contract for a different client for the next day. My guess is that they dropped off my car but brought the wrong paperwork. And supposedly the extra $300 was a typical hold (which I’d not ever noticed before).
 
SoonerAviator said:
The Mustang GT (5.0L V8) is also limited to around 155mph (tire rating) but can be bypassed to 183mph with a tune. It's actually a hard-coded limit at 183mph per my understanding.
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183 mph on a solid rear axle? Not my first choice, unless it's the salt flats at Bonneville.
 
AV8R_87 said:
183 mph on a solid rear axle? Not my first choice, unless it's the salt flats at Bonneville.
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Mustang hasn't been solid rear axle since 2014 (exluding the 99-04 Cobra). Not that 150+ in a Mustang is going to feel solid like a Porsche 911, but at least you aren't on a rolling pin in the rear lol.
 
Bill said:
I had a 2014 GT Coyote with track pack and Brembo brake package. It was limited to 137 by Ford. GPS verified!
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My father still has a '14 just like that, although I don't know that he tested out the speed limiter lol.
 
I’m at the Midland Texas terminal.
Avis sees my reservation which I made a week ago.
However, the counter person has the unenviable job of telling me they have no cars right now.
And to everyone else who shows up to the counter.
I have an appointment across town in 30 minutes.
Did previous renters fail to return on time?
I don’t think so. The csr says the that he is ‘not sure why Avis allows ppl to rent cars that we don’t have’.
 
The worst experience I had was one day that someone Priceline spazzed and booked a whole load of cars at the LAX Hertz outlet for some rediculous low price ($14 / day or something). It took me two hours to get my car as the lines were out the door.
 
I just rented a 2025 RAV4 from Budget at (secret location class C). $35 for the car and $20 in taxes. They listed the RAV4 as a 'mid size SUV'. lol WHUT? Didn't have Android Auto or Apple Play. Nav was disabled because no subscription.

So far SIXT has been the best rental for me. Always fast and fairly cheap even for luxury models... but then I travel on off days so I seem to get the best prices.

One thing I've noticed is that toll transponders have gotten much better. $5 a day if activated + the toll. Before it was $15/day even if used or not.
 
455 Bravo Uniform said:
I was just in Midland last week. I did Turo. Painless. Will avoid the rental agencies from now on.
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Turo is great when you're not near an airport... but my personal requirement is that any car rental be at the airport. I don't want to hassle with getting an Uber or other ride to the airport with bags etc. ATL/JFK/LGA car rentals do suck.. gotta take the airtrain and then pay a stupid high rental. EWR is pretty painless.
 
Let'sgoflying! said:
I’m at the Midland Texas terminal.
Avis sees my reservation which I made a week ago.
However, the counter person has the unenviable job of telling me they have no cars right now.
And to everyone else who shows up to the counter.
I have an appointment across town in 30 minutes.
Did previous renters fail to return on time?
I don’t think so. The csr says the that he is ‘not sure why Avis allows ppl to rent cars that we don’t have’.
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The same reason airlines sell seats that don't exist?:dunno:
 
pfarber said:
Turo is great when you're not near an airport... but my personal requirement is that any car rental be at the airport. I don't want to hassle with getting an Uber or other ride to the airport with bags etc. ATL/JFK/LGA car rentals do suck.. gotta take the airtrain and then pay a stupid high rental. EWR is pretty painless.
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You don’t need to do any of those gyrations, ESPECIALLY at a large airport.

I’ve done 3 Turos in the last 5 months at SAT, MAF, and AUS. All 3 had the car delivered to me. At SAT, the owner met me in the arrivals lane and gave us the car. At MAF and AUS both cars were in the parking lot. Cost competitive.

At ADS back in Nov was the only time that I had to catch a ride to the car - inbound I Ubered to it a mile away, outbound return I just walked the mile to the field.
 
pfarber said:
The same reason airlines sell seats that don't exist?:dunno:
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It was never this way for the rental agencies all the back to the early 1990s as I remember. Something’s now either broken and/or more profitable, which are not mutually exclusive.
 
455 Bravo Uniform said:
ESPECIALLY at a large airport.
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I don't think we have the same idea of what 'large' is.

One required an Uber? Walk a mile? With wife/kid/bags/tools? I don't know of any large airport (again LARGE) that lets you park in the terminals parking lot for free. I've been to many smaller ones that do. Like Cs and Ds.

Compared to: I walk to the car I want and get it minutes after getting off the plane.

Dealing with a Turo jabronie when the car is late/not there/not found is something I never want to deal with. I have rented via Turo, but it was local (Knoxville) nowhere near an airport so the big rental Co's were not really options. My car was in the shop and spending $30 to get to TYS wasn't gonna happen.

No one cares when it works... it's when it falls apart is what matters. Say Hertz doesn't have a car. Ok, that sucks, but I'm standing next to Alamo/Dollar/Enterprise/Sixt/etc that most likely do.
 
A follow up to my Avis story.
The charge I signed for was $166.
Car returned full, early, no damage, had it for 3.5 hours.

The emailed bill was NORTH of $520!!!
 
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