lol. we must be working with different types of airmen. The big problem for most folks is that they haven't ever used IACRA in all of their flying (certs before it existed). If they have they sure the hell don't know what their username or password is. If you haven't had to call the IACRA helpdesk you either aren't instructing much or you're incredibly ****ing lucky. Regardless of all that I have to walk someone through the entire process. First explaining what IACRA is and why we need it - next try to figure out if they've ever used the damn thing in their flying history - if so now try to figure out how to login. It'd be a different scenario if you were working in a pilot mill where everyone knew what IACRA was and your students were using it from day one. Little different when you're doing an instrument cert for a guy that got his private 30 years ago.