And in today's wrath of the big business...

Discussion in 'Hangar Talk' started by wsuffa, Nov 21, 2017.

  1. wsuffa

    wsuffa Touchdown! Greaser!

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    Stopped into CVS to pick up some OTC cough suppressant. Among the assortment is a yellow "sale" sign that indicated the sale price was $13.99 while the tag that it's taped to shows an original price of $29.99. The original price tag has the item description. Seems clear enough that the posted price is the sale price of $13.99.

    Grab a box and head for checkout. After waiting 5 minutes because the clerk is off inventorying something, the purchase rings up as $29.99. No sale price. I protest, she shrugs and says "this is how it scans". Won't call manager or ask for help, and the line of natives behind me are getting restless. I say "no sale", and return back to the shelf where the item was.

    Grab an employee that's stocking shelves. Point out the error. He looks at the yellow tag (which has a bunch of numbers but no product description) and inspects it to proclaim that "someone posted the wrong price tag on this item and says it happens. I say "that's all?" and he says "yes". We had a bit of a discussion about them honoring price and he agrees that he can sell it at 50% off original price, or $14.99. Sorry, all he can do. No policy of honoring errors. I figure that giving them the extra $1 isn't going to break me (and is below the price of the next smaller quantity), so I agree to the price. Takes him another 5 minutes to figure out how to enter the discount. And then he demands to see my ID because the computer wants it. (Note that the product is NOT pseudo-precursor to meth, it's just simple cough suppressant). We talk about that a bit. Nothing he can do. Policy.

    Probably happens more than we know, and most folks won't notice or protest.

    CVS is already in my crosshairs because once on their phone list, the store is absolutely, totally, and completely unable to remove you from calls. Usually nagging you to refill a script that health insurance wants to fill through their PBM. Oh, you can call the corporate office to ask that it be removed, but if you fill another script it gets added back. Heaven knows what they do with someone that has no phone.

    Then a stop at Home Depot. They've removed all the cashier-check lanes save for the one in building materials, meaning you're forced to use self-checkout or wait in a long line. I has 2 identical electrical boxes to purchase. Ring up first, it's fine. Try to scan second: error message, please wait for attendant (who is assisting another customer). 5 minutes later, we get that straightened out - apparently a "scanner error". At least these priced right.

    So in the interest of small, incremental increase in business efficiency, we've pushed additional time and $$$ cost onto the customer. I'd settle for small, local business, but the big chains have pushed most of them out.
     
  2. steingar

    steingar Touchdown! Greaser!

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    I've had stores honor a mistaken price. They ear a repeat customer that way. Folks remember being treated wrong.
     
  3. Norman

    Norman En-Route

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    CVS and RiteAid are both off my list of places to shop. Prices at both are beyond the pale.
     
  4. JOhnH

    JOhnH Touchdown! Greaser!

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    I don't know that this was the case, but every time CVS has failed to ring up the posted sale price, it was because I forgot to give them my loyalty card number. Usually, those sales prices say "with card".

    But that doesn't mean they can't make mistakes, and not every store handles mistakes properly. Glad you got your 50%.
     
  5. Van Johnston

    Van Johnston Line Up and Wait

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    When they built a new CVS nearby, it became the closest pharmacy, so I started dropping off prescriptions there. They would always ask when I wanted to pick it up. I would go back at that time, and scripts were never ready. I figured they are just overwhelmed because everyone probably tells them 4, 5, or 6 pm, to pick up on the way home. So I start factoring that in, and go an hour later. Still not ready. Finally, drop off mid- day, tell them I want to pick up at 6p, but don't go back till next morning. It was pretty clear their policy was to only start filling prescriptions when you arrived to pick it up. So adios CVS; don't ask me what time I want to pick it up if you have no intention of meeting that time.
     
  6. wsuffa

    wsuffa Touchdown! Greaser!

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    Wasn't the case here. I had given them my card and that fact reflected on their screen. They as much as admitted that the posted price was a mistake and wouldn't match the computer.
     
  7. mscard88

    mscard88 Touchdown! Greaser!

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    Fortunately a small business with 2 or 3 drug stores exists here. One I use is 5 minutes away, courteous, efficient, and 90% of the time the prescription is waiting for me. If I walk one in, usually 10-15 minutes to fill it and send me on my way. And it's surrounded by CVS, WalGreens, and Riteaid. I'd rather patronize a locally owned and operated business and I make it a practice to do so. As @wsuffa stated, it's getting harder to find them. I really miss local hardware stores where you could walk in and buy a half pound of nails, instead of prepackaged ones in chain stores. Plus they always had unique items to sell. ACE still isn't too bad but their prices are higher than the chains.
     
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  8. paflyer

    paflyer Final Approach

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    Kinda like the FAA is doing to airplane owners.
     
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  9. asicer

    asicer Pattern Altitude

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    When the first scanned successfully, toss the second on the scale then scan the first again.
     
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  10. Norman

    Norman En-Route

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    I, too, find it sad the big box stores have put so many small businesses out of business. We used to have a super good local hardware store nearby. Tell them what you needed and one minute later it was in your hands. Try to find what you need in Lowes or Home Depot and you may be wandering the aisles for hours.
     
  11. JOhnH

    JOhnH Touchdown! Greaser!

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    That reminds me of an auto parts store back in the '60s. Example: I walked in with an engine mount insert for a 6 cylinder 1960 Plymouth Valiant. The guy behind the counter looked at it and said "front engine mount for a '60 Valiant, 6 cylinder), then a minute later, the new one was in my hand.
     
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  12. Morgan3820

    Morgan3820 Line Up and Wait

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    I go out of my way not to buy from the big box stores. Fortunately, I have an old timey hardware store in town where I can buy nails by the pound. My daughter even got a job there. Happily, I use pharmacies very little.
     
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  13. Zeldman

    Zeldman Final Approach

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    Part of living in a small rural town is Walmart kills a lot of local business. And now Walmart is getting rid of cashiers and putting up self check out lanes. Ok, now I have to pick my groceries, and check myself out. Nope. Not happening. I need help. How do I scan in produce? How do I give myself a senior citizen discount? One more question, how do I give myself a military discount?

    My doctor called in a prescription into Walgreens. 3 hours later I go to pick it up. 20 something girl behind the counter tells me it isn't ready.

    I asked how can it not be ready....it was called in over 3 hours ago.

    Oh, we don't have anyone here that can listen to the answering machine.

    Really, that is a skill beyond your... uh... intelligence.??

    As this girl watched, and within ear shot of other customers, I took out my cell phone and called my Doctor and asked her if she could change my prescription to Walmart. It took me 20 minutes to get to Walmart, and my prescription was ready.
     
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  14. Hank S

    Hank S En-Route

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    Take a little drive, come down to Auburn. Right smack in the heart of downtown, maybe the third building from Toomer Drugs. I've never not been able to find (or be taken to) what I need at Auburn Hardware. They've been there over 100 years.

    When you're through shopping, go next door for lunch at Moe's Barbecue. Mmmmmm . . . . Getting hungry now and I just finished dinner!
     
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  15. SkyDog58

    SkyDog58 Final Approach

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    I currently use CVS. I have used CVS almost exclusively over the past 10 years. I have never had any problems and have always had good service with them.
     
  16. mscard88

    mscard88 Touchdown! Greaser!

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    Dern wish I had known that when I was there in the spring I guess, when my daughter received her MBA. Couple excellent restaurants downtown fer sure. But people stare at me and insult me when I go there. Couldn't be my Roll Tide clothing could it?
     
  17. tspear

    tspear Line Up and Wait

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    Depends on the CVS. Both of my local ones meet the pickup time every time.

    Tim

    Sent from my LG-TP260 using Tapatalk
     
  18. Sundancer

    Sundancer Pattern Altitude

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    If it's straight pill counting, CVS might be able to do it consistently, sometimes. Some locations. Maybe. If the script requires much more than that, or has a high inventory cost, usually/often not.

    I dropped CVS in favor of a mom & pop; multiple local CVSs couldn't do a very simple compound (just in time inventory really wasn't) - turns out they refer "those" to the mom & pop. And I got tired of the long lines at CVS, as well. Granted, the mom & pop doesn't sell office supplies or groceries. . .but it is a real pharmacy, as opposed to a varity store that also sells medicine.
     
  19. Everskyward

    Everskyward Administrator Management Council Member PoA Supporter

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    When I moved to the city I had to resist my initial impulse to drive out to the 'burbs to the big box stores. I've pretty much broken myself of that habit now. The CVS around here has high prices, but it's convenient for last-minute items. It's amazingly clean and uncrowded for being in the city.
     
  20. denverpilot

    denverpilot Taxi to Parking

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    I’m completely okay with Amazon killing retail and Bezos making a fortune doing it.

    Every year they have more stuff and it’s delivered better and faster to my doorstep than any shopping trip.

    As far as pharmacy goes, I haven’t had a prescription in forever. Last time was a cold that tried to turn into pneumonia years ago. Karen has some and just uses the grocery store pharmacy. Can’t see why anyone would go to a specialty pharmacy when everyone eats. Haven’t seen any pricing difference with the grocery store pharmacies either. Co-pay and walk out after grabbing some groceries.

    I think the last time I was in a Walgreens or CVS I needed a bunch of combs and I knew they’d have like a five pack for $5 and one was nearby.

    I’m always amazed at the line of cars in the Walgreens drive thru though. Only a few cars shorter than the Starbucks drive thru.

    Last time I was in Starbucks was over a year ago. Someone gave me Starbucks gift cards that are just sitting here. We’ve been re-gifting them.
     
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  21. asicer

    asicer Pattern Altitude

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    I'd estimate about 5-7 years for neural networks capable of the same trick to be financially viable. 3-5 years if you're willing to do it from your smartphone.
     
  22. Anymouse

    Anymouse Pattern Altitude PoA Supporter

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    Total Stud Bush Pilot
    Several years ago, my doc sent a prescription to CVS. Since I was getting ready to deploy, she made it for 90 days. I get to CVS and the 'script was ready. The pimple faced cashier punches it in and says "Oops. Insurance will only let you have a 30 day supply," and runs to the back without waiting for my reply.

    I can see him in the back dumping out pills. A few minutes later he comes back and rings it up without mentioning the change he made. I'm not a happy camper all of a sudden, so I decide to have some fun.

    I start to hand him my card but just as he's about to take it from me, I pull it back and ask what he did to make things right. He says he reduced my 'script down to 30 days. I asked if he put three of those in there since it was supposed to be for 90 days. Obviously, the answer is no. Then I asked if he had the authority or qualification to over rule a doctor's orders. He said the insurance company made the decision, not him. I told him the insurance didn't dictate doctors orders and to get me back up to a 90 day supply.

    After some fussing and chatting with his boss, he went to the back and filled the bottle up again. He came back and rang it up. Being the dick that I am, I told him that was too much and I was going to get it from my Canadian pharmacy in three days for about what the 30 day supply would have cost. I walked out and haven't had CVS fill a prescription for me since.

    The thing about all this is that I went into the store knowing it was going to cost significantly more since my insurance would only cover a 30 day supply. I was willing to pay that extra. However, I treat insurance as a coupon. I don't let them dictate what the doctor can or cannot do. Especially for what amounts to being a minor prescription.

    BTW... The Canadian pharmacies rock!!
     
  23. Everskyward

    Everskyward Administrator Management Council Member PoA Supporter

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    The only prescription I have had filled at CVS was for a malaria prophylactic for travel. I was surprised when my insurance covered most of it. I don't think they did last year when I went to Safeway. Not sure if that had to do with the pharmacist or the insurance. Pretty sure I had the same insurance both years.
     
  24. sardonux

    sardonux Pre-Flight

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    All of the big-name pharmacies in my town stock their stores with the worst humans they can find.

    I am fortunate to live in an area that Wally World doesn't wreck the "locally-owned" economy, nor has any of the chain restaurants or other types of business. Whether on travel or at home, I will not give my money to any of the "big" names if there are options.
     
  25. wsuffa

    wsuffa Touchdown! Greaser!

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    And not much longer before you can print your own using a 3D printer.
     
  26. Briar Rabbit

    Briar Rabbit Pre-takeoff checklist

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    Interesting on the Canadian pharmacies, I have never tried one. Do you have recommendations on ones you might suggest?
     
  27. upstateny

    upstateny Line Up and Wait

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    I gave up on CVS many years ago when they wouldn't take my check. Seems my wife (name on check with mine) has the same name (but different middle initial) as another woman who bounced a check to them. I said, "Not the same person."
    They said, "Prove it!"
    "Well, other than the MI, look at the address, is it the same as the other woman's?"
    "No, but you could have moved. What's your wife's driver's license number."
    "No clue."
    "Sorry, not taking your check."
    "That's OK, you'll never see me again."
     
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  28. Norman

    Norman En-Route

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    RiteAid and CVS also do not play fair. In a small town not far from me RiteAid bought the building the local pharmacy was in and jacked hit rent sky high with intent to put him out of business. He bought a building two doors down, told RiteAid to shove it, and moved. He's still there and gets the lion's share of business. He's been there a very long time and has a loyal following. Warms my heart to see the big box guys shoot themselves in the foot.
     
  29. wayne

    wayne Line Up and Wait

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    Ditto, but even longer. Some of the cashiers there even know my wife; it's less than 1/4 mile from our house. We love the minute clinic there for simple things.

    Like most retail shops I try to avoid paying full retail price. We get things on sale as much as possible and then the prices are very good.
     
  30. paflyer

    paflyer Final Approach

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    Did he tell you it was metallic mint green with a white convertible top?
     
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  31. mscard88

    mscard88 Touchdown! Greaser!

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    I think he's been watching that TV commercial currently running for an auto parts chain. :D
     
  32. denverpilot

    denverpilot Taxi to Parking

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    Very few single owner pharmacies these days.

    I used to work for one back in the 80s and early 90s. Nice guy, but he’d had to shoot three or four people in his tenure as a single owner pharmacist. Attempted robberies. He was also shot himself once. I knew if he didn’t recognize me coming in the store late at night that I had a .357 revolver pointed at my head. He had raised the pharmacy counter so high he could keep his arm bent naturally and shoot through the panel below the top shelf and he was well above you.

    Think the days of the single owner pharmacy are nearly over, just like the single Doctor family practice anywhere inside a city or close to one.

    I’m not seeing what was “unfair” about it. It isn’t nice, but not particularly unfair. Careful, you’re stating to sound like a millennial there... they say that generation is big on “fairness” in business and life. I don’t know if that’s true, but it’s fun to poke you with it. Ha. I sure as heck know business is rarely “fair”. Sounds like the guy adapted and overcame the problem well enough and got free publicity from their predatory rent practices. Good for him!
     
  33. AggieMike88

    AggieMike88 Touchdown! Greaser! PoA Supporter

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    Now offering reverse discounts.
    Yup... my dad was like that before cars got so complicated and we needed the database to deal with inventory.

    And stories like yours are why like messing with the green kids at Autozone by asking for radiators and water pumps for a Corvair or older VW beetles. Or a 710 cap for my 2004 Caddy SRX.
     
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  34. Anymouse

    Anymouse Pattern Altitude PoA Supporter

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    Total Stud Bush Pilot
    I was using Northwest Pharmacy...

    www.northwestpharmacy.com/
     
  35. JOhnH

    JOhnH Touchdown! Greaser!

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    I don't get tv commercials. I cut the cord and now view all "television" on netflix, or by streaming from the internet.
     
  36. chartbundle

    chartbundle Line Up and Wait

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    As much as I try and shop locally we have 3 hardware/building supply stores in town. You have to remember which one might have the item you need or call/drive to all 3 to find out. Then they usually don't so you end up ordering it on Amazon or adding it to the list for the next trip into the 'city'.

    When I first moved in, I hooked up the washing machine, did a load of laundry and then went to hook up the dryer, dryer had a dryer plug, wall had a range outlet. Needless to say there's no place open at 6PM on a Tuesday with a dryer outlet closer than an hour each way away. So, yes, I would like to have a big box hardware store nearby mostly because of their hours and the fact that I can go online and see if they're likely to have something before driving over there.
     
  37. wsuffa

    wsuffa Touchdown! Greaser!

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    For now. Net neutrality is going to go away, and it may well end your ability to do that. And the FCC is taking steps to make sure the state's don't put it back in place.

    If you think big pharma is bad, you've never dealt with big Internet providers.
     
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  38. JOhnH

    JOhnH Touchdown! Greaser!

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    I have heard so many different stories about exactly what "net-neutrality" means, that I don't believe any of it. Both sides lie. But it doesn't really matter to me. I watch so little television any more I won't miss it. And if they fork up the internet itself, there will be a revolution.
     
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  39. denverpilot

    denverpilot Taxi to Parking

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    Never was and never will be any net neutrality. I could tell ya exactly how the carriers would make sure of it even if it were illegal, but it’s bore you to death.

    Think “Oh I’m sorry sir, we haven’t been able to find any problem with your circuit. We’ll escalate to Tier 12. They’re currently backlogged about six months. Will you still be in business then? Or should we preemptively close this case?” LOL.

    Just not that blatant.
     
  40. jkaduk

    jkaduk Cleared for Takeoff

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    Same here. Although some are better than others. I really liked that they got rid of tobacco. A health care company has no business selling cancer sticks.