I find it amusing that we’re getting lectured about customer service from a guy that works in IT, of all ****ing places. “You know, I really love our IT department.” has been said by absolutely nobody in history.
Well Nate, since you have it all figured out, as an individual airline pilot what would *you* do to improve the TSA experience for passengers?
Get rid of it. Seriously. It’s not accomplishing anything. Well other than dropping “potential bombs” into the trash can 50’ from the most crowded area of the airport. LOL.
Airlines should provide their own security. Whatever level they feel their passengers will tolerate. If an airline wants to cater to the crowd that wants a full anal probe, then that’s their speciality. Another can say they will only do the bare minimum of whatever dumbass list some government bureaucracy comes up with that sets some lame ass standard that won’t work anyway. Yet another can put an armed staff member on board in the back or just have all pilots in FFDO. LOL.
Let the security market figure it out. And toss the price on the ticket, not the entire country.
But that won’t happen. I know. One act of terrorism gave government and politicians a hard on to spend useless hundreds of billions.
And as far as our shop goes, they love their IT department. Not sure what kinda asses you have in yours if you don’t like them. Probably the giant company kind who couldn’t possibly even know the names of anybody calling them, and are hired to do one tiny job without any idea how it affects the company or bottom line, if it’s a typical big company IT department. Gotta save on brains and salaries in that big a place, so you hire the cheap ones for the front line.
You know, the kids
@murphey was talking about in another thread who take five years of school to barely pick up the basics. While the industry changes every six months. LOL.
Honestly I know two airline IT folk who know their stuff. They have ZERO interaction with the internal customer base. They’re too busy jacking around with all of the servers for ticketing and all the changes their development staff makes constantly in an effort to squeeze every penny out of the tickets. One works on the severs the other works on security for them.
The never ending changes are a fairly normal but standard nightmare for anybody trying to provide a stable computer system. We all deal with it. Every vendor and every developer releasing new software weekly in the brave new world of rental software.
Execs love the stuff. OpEx vs CapEx. Indirectly you can thank GAAP for the hideous experience you receive as an end user. Not even the CIO is going to win that money argument.
But yeah. There’s plenty of liked IT departments. You just won’t find them in any company larger than they can remember your name. You’re just caller number 28 today.
If you get real lucky, some exec on the golf course will hear how much his buddy saved his company outsourcing your helpdesk to India.
You’ll enjoy calling them. They’ll “do the needful” to your laptop. LOL.