WingX not showing NOTAMs

Discussion in 'Flight Following' started by brcase, Oct 14, 2018.

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  1. brcase

    brcase Pattern Altitude

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    Anyone using WingX notice it is not showing any Notams for the past couple weeks?
    TFR’s and Weather showing just fine.
    I emailed their support, I have previously received prompt responses from them, but nothing this time.
    I know at least one other user having the same issue.

    Brian
     
  2. kep5niner

    kep5niner Pre-Flight

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    I’m experiencing the same issue now as well. Haven’t found the solution yet. Maybe a recent iPad update is the culprit?
     
  3. Flybuddy

    Flybuddy Pre-takeoff checklist

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    I don't think there's been an update since Version 9 came out last February. Minimal support anymore, Hilton has apparently moved on, it's time we did.
     
  4. kep5niner

    kep5niner Pre-Flight

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    There were some minor tweeks with WingX since then if I recall, but I thought it may be more the latest iOS update (13.1.2) that could cause some compatibility issues.

    I’ll reach out to WingX/Hilton and report back if I hear anything.
     
  5. Warlock

    Warlock Line Up and Wait

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    My Foreflight is working fine...toured their office yesterday...all the pilot support guys seemed to be bored waiting around for an issue...sorry just had to comment... and really was there yesterday.
     
  6. kep5niner

    kep5niner Pre-Flight

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    Yeah - rub it in... But for WingX, the price is right for us military type! (free)
     
  7. kath

    kath Line Up and Wait

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    I'm experiencing the same problem, and I have NOT updated my iOS yet. I'm running 12.4.1.
     
  8. kep5niner

    kep5niner Pre-Flight

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    Just talked to Walter at WingX, and he's working the issue. Stand by to stand-by.
     
  9. wayne

    wayne Cleared for Takeoff

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    Thanks!

    I just checked on my iPad, as I haven't recently updated the OS, and it's not working. But sounds like you've made much more progress by actually getting in contact with them.
     
  10. kep5niner

    kep5niner Pre-Flight

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    The feedback I got back from Walter / WingX was to uninstall and reinstall the app. He stated he had success with retrieving the NOTAMs after that. Unfortunately, I won't have WiFi before I have to fly today (thus, ability to reinstall databases), so I cannot verify if that proposed solution works yet.
     
  11. kep5niner

    kep5niner Pre-Flight

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    HOWEVER - a new fly in the ointment - WingX is doing the same thing on my iPhone (no NOTAMs), so that leads me to believe it's not an app-specific installation issue on the iPad.
     
  12. kep5niner

    kep5niner Pre-Flight

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    Change 99 - it appears there is an update for iOS - 13.1.3. Maybe that is a contributing factor.
     
  13. Scrabo

    Scrabo Pattern Altitude

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    13.1.3 doesn’t correct it

    sounds like a server issue on their side
     
  14. kep5niner

    kep5niner Pre-Flight

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    I concur. I found some WiFi, updated 13.1.3, uninstalled and reinstalled WingX.

    No dice.
     
  15. jordane93

    jordane93 Final Approach

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    Just noticed it today. I’m updating my iPad to the latest iOS as well
     
  16. wayne

    wayne Cleared for Takeoff

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    Looking at my iPad it looks like it's running iOS 12.1 and no NOTAMs.
     
  17. kep5niner

    kep5niner Pre-Flight

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    Got a call from Walter at WingX. Problem should be solved, and I've verified it works now.

    Great customer support!
     
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  18. wayne

    wayne Cleared for Takeoff

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    Thanks for following-up on this.
     
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