I spent two hours playing "for the love of Pete, please just connect me to a human" with the Xfinity bots. It has been eight months of the worst internet service I've ever experienced and their "time-saving AI troubleshooter" is stupid. It just reboots your modem and hangs up on you, with no way to call back and say, "Hey, guess what, THAT DIDN'T WORK, I actually need to talk to someone who can do something about the issues I'm having" and instead just puts you in an endless loop of "Are you ready for me to reboot your modem?"


I finally got in the hold queue by claiming "account issues" to the bot, where I was informed that the queue was 25-61 minutes long...and then I was disconnected from the call, twice, after being on hold for 15 minutes...and then spent a further 27 minutes on hold. I finally got to a human through their online chat option by some wizardry that I don't remember after being blocked by their stupid bot for an hour before I even started trying to call, and while I was in the process of working through (hopefully) a resolution to my issues, I got three callbacks from my previous attempts to hold for an agent.
I wasted my entire afternoon and I would like to take my faulty modem out to the back 40 and relieve my anger at it with a .45 or maybe even a .308.

Sadly, I'm a "city girl" for now, and shooting in the backyard would be highly frowned upon here.