gkainz
Final Approach
Arghhhh..... On Nov 1 I told Sprint to "bite me, we're off to T-Mobile."
They did. Hard.
In October, my son's phone started literally falling apart; buttons, keys, switches, screen flaking out, etc. Stopped by a Sprint store to find out what could be done, and 2 different representatives in 2 different stores said "On Nov. 1 you've fulfilled your contract and you're eligible for a new phone." So, Nov 1 rolls around and we get new phones... just from T-Mobile, not Sprint, and port our numbers to T-Mobile. A couple of weeks later we get a bill from Sprint with $450 in cancellation fees - $150 each for 3 numbers.
So, through numerous phone calls, I now find out that Sprint allows a free phone at 22 months; 2 months shy of the end of the 24 month contract. How that translates to "You've completed your contract." - the exact phrase that both reps used is beyond me - stinks of deceptive marketing practice to me.
But hey, shame on me for not digging out my original contract paperwork and verifying the date. Shame on me for taking a Sprint representative's word that my contract was fulfilled. My fault. Still seriously ****es me off, tho.
They did. Hard.
In October, my son's phone started literally falling apart; buttons, keys, switches, screen flaking out, etc. Stopped by a Sprint store to find out what could be done, and 2 different representatives in 2 different stores said "On Nov. 1 you've fulfilled your contract and you're eligible for a new phone." So, Nov 1 rolls around and we get new phones... just from T-Mobile, not Sprint, and port our numbers to T-Mobile. A couple of weeks later we get a bill from Sprint with $450 in cancellation fees - $150 each for 3 numbers.
So, through numerous phone calls, I now find out that Sprint allows a free phone at 22 months; 2 months shy of the end of the 24 month contract. How that translates to "You've completed your contract." - the exact phrase that both reps used is beyond me - stinks of deceptive marketing practice to me.
But hey, shame on me for not digging out my original contract paperwork and verifying the date. Shame on me for taking a Sprint representative's word that my contract was fulfilled. My fault. Still seriously ****es me off, tho.