Telephone trees and call-screening

Caramon13

Caramon13

Pattern Altitude
Joined
May 18, 2015
Messages
2,261
Location
Sarasota, FL
Display Name
Romeo
Home Airfield
KSRQ
Call into a support center:

Automated voice: Please say your name after the beep
<beep>
Me: <says name>

Automated voice: Please enter your Phone #
Me: <enters phone number>

Automated voice: Please enter your SS #
Me: <enters SS>

Automated voice: Please enter your zip code #
Me: <enters zip code >

Automated Voice: Please choose from the followi..
Me: <spamming 0>

Automated Voice: Transferring you to an associate
Me: <oh boy>

Associate: Hi there, can I get your name, phone number, SS # and zip code # please?

Me: <sigh>
 
Last edited:
I thought I was the only one! I usually say, 'I entered it on the prompts do you need it all again' (thinking the whole exercise is a means for them to buy time, thus avoiding the need to hire one more call center employee). I used to get a little irate, ask them to tell their supe that it is irritating to callers to repeat info but that got me nowhere.
 
has anyone tried to just enter random stuff?
 
Bob Noel said:
has anyone tried to just enter random stuff?
Click to expand...

I do......

Name = Ronald Reagan

phone number = 123- 867-5309

address = 1600 Penn ave

SS#. 123-45-6789.

YOu would be amazed at how many times I get forwarded to a live operator...

To which I say " I just filled out those details" before you picked up the phone...

Always makes for a lively conversation...... I should tape it a few times and put it on U tube...:idea:
 
Let'sgoflying! said:
I thought I was the only one! I usually say, 'I entered it on the prompts do you need it all again' (thinking the whole exercise is a means for them to buy time, thus avoiding the need to hire one more call center employee). I used to get a little irate, ask them to tell their supe that it is irritating to callers to repeat info but that got me nowhere.
Click to expand...

I dominate all the time. But I've never been asked for SS#, and wouldn't enter it if I was. Then I'd tell the eventual human why they don't need my SS#. Unless, of course, I'm calling the SS Admin about my benefits.

I hate auto screeners that want to "verify my identity" before transferring me eternal hold so that a human can eventually ask me to re-verify my identity. I've given away so many pieces of my mind to these idiots and their supervisors that I'm surprised I have enough left to even read PoA.
 
I get so many phone calls now that I answer the phone with..."Please leave your name and number at the beep", and then wait. Surprisingly most people just hang up. My friends are used to it and just start talking.

It fooled my wife a few times....
 
When I worked for the Navy back in the 70s we always answered the phone out in the lab, "Duffy's Tavern". If somebody was legit, they knew. Otherwise the responses were great. "There's a tavern at the yard?" "Yup, one at the enlisted club, one at the chiefs' club and one at the O club. This isn't any of them. <click>". We had a reserve officer spending some time with us and his CO didn't get briefed before calling the lab. That was fun. Then, if you swapped the middle two digits of the number you got Non-Nuclear Inspection on the yard. Once, out of the blue, I answered the phone, "This is NOT Non-Nuclear Inspection" and by shear luck it was somebody calling them. You can have fun with people on the phone. :D
 
Someone called my iPad in the middle of my lecture. The same folks got ahold of me later that day. Asked me for my name. Told me the IRS was filing suit. I mentioned that all my previous dealings with the IRS were through certified mail. Click.

No way no how am I giving my SS# to any unidentified parties over the phone.

But yeah, it is funny that the machines gather all this intel that the humans on the phone then fail to use.
 
You must log in or register to reply here.
Back
Top