Stratus

Aztec Driver

Aztec Driver

Line Up and Wait
Joined
Mar 7, 2005
Messages
982
Location
Elizabethtown, PA
Display Name
Bryon
Home Airfield
LNS
My Stratus gave up the ghost last flight. I really could have used it as there was a line of thunderstorms on my way home.

I had heard there were some other similar problems from reading this forum, so I thought I'd ask if anyone else had a aimilar problem and what it might have cost to repair.

The power jack on the back of the unit broke loose and will no longer accept the cord. I sent it back to Sporty's for repair. It is a little over a year old. Anyone have any information on costs and Sporty's customer service?
 
Aztec Driver said:
My Stratus gave up the ghost last flight. I really could have used it as there was a line of thunderstorms on my way home.

I had heard there were some other similar problems from reading this forum, so I thought I'd ask if anyone else had a aimilar problem and what it might have cost to repair.

The power jack on the back of the unit broke loose and will no longer accept the cord. I sent it back to Sporty's for repair. It is a little over a year old. Anyone have any information on costs and Sporty's customer service?
Click to expand...

No idea about Sporty's. Had the same problem and Stratus replaced for free even though it was over a year old.
 
Now might be a good time to upgrade to the stratus 2 if you can make a deal with sportys ,just a thought .
 
flyingmoose said:
Is this a common problem with them?
Click to expand...

Dunno but Stratus was very good about quickly replacing the unit after I sent the failed unit in. The replacement unit looks like it has a better case fit on the connector and I doubt if it will fail like the first one did. I picked up a Stratus II so I have a back-up now.

As a side note - I was happy to do business with Stratus when buying the II - they did the right thing with replacement of the original item.
 
Well, that is certainly nice. Sporty's is sending out a refurbished unit at no charge.

That is absolutely terrific customer service for both Sporty's and Stratus.
 
Contact Appreo's office. I spoke with them about long term support of the Stratus 1 now that Stratus 2 was announced and they are very committed to long term support.
 
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