Snap-on.. its been two weeks

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I've never really be a Snap-On customer, but I have a general understanding of the roving store on a truck.

Seems to me that it's a business model of a bygone time. With overnight delivery what it is, nowadays. I blame Amazon.....
 
Doc Holliday said:
Wow, can't complete a job because you don't have a ratcheting screw driver?

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as per usual you add nothing, and actually prove my point. what if it was a specality tool? A torque wrench or one of Snap On exclusive items?

Does that make not completing a job any better?

This just proves that you are bad at business AND fixing things as you think a 10 day wait for a customer is acceptable when the real reason is the 'best warranty inthe business ' is a joke.

I'm gonna keep a list of things you are not good at... I'm gonna go buy a ream of paper now... i hope its enough
 
Brad W said:
I've never really be a Snap-On customer, but I have a general understanding of the roving store on a truck.

Seems to me that it's a business model of a bygone time. With overnight delivery what it is, nowadays. I blame Amazon.....
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I can't select shipping on warranty returns. I guess I could waste even more time emailing or calling... but the laws of diminishing ruturns has already been fulfilled
 
Half Fast said:
You're focusing on a problem but ignoring an opportunity. You wrote:



You've identified a market, so meet it. Buy a van, go to your local HF and fill it up, then be at the airport every night. You'll sell hand over fist at a 2:1 markup and still be waaaay below SO. Do quick & easy warranty swap-outs on the spot and take the busted tools back to the store for replacement. You'll be able to retire in a year.
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Thats not a business plan that WAG posting. If there was a market is would have already been filled

Smart people already know that the tool truck paradigm is dead so why try it? Anyone can 2day a tool for minimal cost (evidently not Snap On). Tekton does. Used it 3 times already.
 
pfarber said:
as per usual you add nothing, and actually prove my point. what if it was a specality tool?
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If you have a pending job, getting a replacement tool is no big deal, well, except for you.

I have several torque wrenches, and several different types of tools. If one goes inop I just reach in the drawer and get another and keep going. But I understand you are still a low experienced A&P and are probably still on your starter set of tools.
pfarber said:
A torque wrench or one of Snap On exclusive items?
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So tell us what Snap On "exclusive item" is required to work on the floor of the airline you are at?

pfarber said:
This just proves that you are bad at business AND fixing things as you think a 10 day wait for a customer is acceptable when the real reason is the 'best warranty inthe business ' is a joke.
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Again, only you seem to have this problem. I had a good relationship with the local Snap On guy and it was just a phone call and taken care of. Of course with your bubbly bright personality I'd find it hard to believe they wouldn't offer you the same service. :lol:
 
Can you email their customer service?
 
Doc Holliday said:
If you have a pending job, getting a replacement tool is no big deal, well, except for you.

I have several torque wrenches, and several different types of tools. If one goes inop I just reach in the drawer and get another and keep going. But I understand you are still a low experienced A&P and are probably still on your starter set of tools.

So tell us what Snap On "exclusive item" is required to work on the floor of the airline you are at?


Again, only you seem to have this problem. I had a good relationship with the local Snap On guy and it was just a phone call and taken care of. Of course with your bubbly bright personality I'd find it hard to believe they wouldn't offer you the same service. :lol:
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see you already lost the discussion so now you're gonna try and pick nits.

Just admit your point is invalid and you have nothing more to add. As a non-shop owner (aka i know a guy) no, i Don't have 2-5 $1000 snap on tools stacked just in case one breaks.

It ls Hilarious that you gloss over the 3+ weeks its taken to get a warranty return from a company that seems to tout a world class warranty. But thats just par for thr course when you also don't wrench or have any significant amount of tools that can easily run into 5 digits just for sheet metal alone.

Your done here, your further random blathering will be rightfully ignored.
 
mandm said:
Can you email their customer service?
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did. took 2 days for a reply, then a phone call. then a photo of the tool, and i should be the happy owner of a new tool in 7 days
 
pfarber said:
see you already lost the discussion so now you're gonna try and pick nits.

Just admit your point is invalid and you have nothing more to add. As a non-shop owner (aka i know a guy) no, i Don't have 2-5 $1000 snap on tools stacked just in case one breaks.

It ls Hilarious that you gloss over the 3+ weeks its taken to get a warranty return from a company that seems to tout a world class warranty. But thats just par for thr course when you also don't wrench or have any significant amount of tools that can easily run into 5 digits just for sheet metal alone.

Your done here, your further random blathering will be rightfully ignored.
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insulted doc holliday.jpg
 
Back when I was a teeny bopper I had a job flipping burgers in a “big town” about thirty miles from home during a snap on union strike. A few of them ended up working alongside me and constantly b*^%#{ed about their prior job, while I would drive by and see the strike line guys throwing cups of paint stripper and brake fluid mix on the cars of the “scabs “..from that time on I have never bought a snap on product ..partially because they had legitimate grievances, and partially because if that was the attitude/culture of the workforce I do not trust the quality of the product.
 
From the sidelines, it seems that Snap-On has a variety of new products to make the average automotive person’s life easier. There’s plenty of examples that I could see a car guy having a wish list that grows every week.

It’s just not the same for A&P work. Coupled with the fact that a lot of these airlines are packed with old timers that haven’t needed new tools in a long time, its easy to see why they don't visit these facilities often. Our guy recently figured out we have a handful of new guys coming in these days and now visits regularly, prior to that he was an easy phone call away.

I like SO tools, I’m in favor of supporting American jobs and buying superior quality. My last warranty claim was over the phone with the corporate number. I told him the part number of the hammer I had that come apart. I had a new one a week later. no photos, no emails no hassle.

I’m disappointed some of us would rather support what Americans would consider slave labor in China over the grievances of some USA union guys.
 
Bacho said:
I’m disappointed some of us would rather support what Americans would consider slave labor in China over the grievances of some USA union guys
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I kinda feel this a pointed comment in my direction, and I think it insinuates a misguided assumption of me. I 100% support local sourcing of materials and products, I actually drive farther and pay more to shop at local owned businesses but to me snap on is not worth the price premium.
 
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Mine comes to the shop next door on Mondays like clockwork.

Used to be able to ship to Snap On and they shipped right back. Flea market guys ruined that by sending in bucket loads of rusted tools.
 
Bacho said:
From the sidelines, it seems that Snap-On has a variety of new products to make the average automotive person’s life easier. There’s plenty of examples that I could see a car guy having a wish list that grows every week.

It’s just not the same for A&P work. Coupled with the fact that a lot of these airlines are packed with old timers that haven’t needed new tools in a long time, its easy to see why they don't visit these facilities often. Our guy recently figured out we have a handful of new guys coming in these days and now visits regularly, prior to that he was an easy phone call away.

I like SO tools, I’m in favor of supporting American jobs and buying superior quality. My last warranty claim was over the phone with the corporate number. I told him the part number of the hammer I had that come apart. I had a new one a week later. no photos, no emails no hassle.

I’m disappointed some of us would rather support what Americans would consider slave labor in China over the grievances of some USA union guys.
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Harbor Freight has the Icon line from Taiwan.
Last time I checked Taiwan was a friend to The US.
 
MauleSkinner said:
I’m just trying to figure out why someone who needs their Snap On tools doesn’t have the phone number of a truck in his toolbox.
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Same here. I didnt use a lot of Snap-on but always had the local guy's magnetic business card on my box lid. Still, sure seems like he has all the rookie issues going on here and makes you wonder if he's been certified long enough to take his IA tests...
 
MauleSkinner said:
I’m just trying to figure out why someone who needs their Snap On tools doesn’t have the phone number of a truck in his toolbox.
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I got my tools in another state, so calling the truck guy is not an option. Also their are NO trucks that service the busiest airport in the world on the overnight shift. Yes, you can check the Snap On web site... I did. All the old heads at work told me the same thing: there are no trucks servicing the airport anymore. And the SnapOn customer support backs that up as they had to mail me a replacement and could only direct me to the web site for new tools (I have a very short list of want to have's) because there are no local franchises that service the night shift.

While there may be a local franchise truck somewhere in the metro area, I am not playing whack a mole, nor should I have to with a company that touts a world class warranty.

Again, there are AT LEAST 300 mechanics on my company shift alone, add in the other 5-7 airlines/cargo ops and you can easily see 500+ mechanics at the airport on the overnight shift. Yet there are no trucks there for sales or service.

I guess that take away from this (other than the hilariously idiotic posts from the usual suspects) is that in the future just go the corporate route and suck up the 2-10 days you will be without a tool.

Although being without an 808CF is gonna hurt unless I can find a clone elsewhere.
 
Bell206 said:
Same here. I didnt use a lot of Snap-on but always had the local guy's magnetic business card on my box lid. Still, sure seems like he has all the rookie issues going on here and makes you wonder if he's been certified long enough to take his IA tests...
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Wait you had the snap on guys number but you don't own any snap on tools? why do I not believe you?

So I, and the other 300+ AMTs are wrong? I mean I have an email from Snap on CS that there is no franchise for the airport on my shift and that the only option is by mail.

So now me, 300+ AMTs AND SnapOn CS are all wrong? LOL I'm not laughing with you, I am laughing at you.
 
pfarber said:
Wait you had the snap on guys number but you don't own any snap on tools? why do I not believe you?
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I believe I stated I didnt use a lot of Snap-on, not that I didnt own any. But given Snap-on trucks are independent franchises with one truck per area, its funny you expect them to work 24 hours a day. Sounds more like the nite shift were cheap bastards and didnt buy a lot of tools.

Regardless, most Snap-on guys made 10x the money on non-aviation shops. I preferred Proto and similar vs Snap-on or Mac since I regularly altered tools to finish a job. Maybe you should have stuck to your million dollar IT business or guarding prisoners instead of whining about the Snap-on guy and you're other issues.:rolleyes:
 
pfarber said:
I got my tools in another state, so calling the truck guy is not an option. Also their are NO trucks that service the busiest airport in the world on the overnight shift. Yes, you can check the Snap On web site... I did. All the old heads at work told me the same thing: there are no trucks servicing the airport anymore. And the SnapOn customer support backs that up as they had to mail me a replacement and could only direct me to the web site for new tools (I have a very short list of want to have's) because there are no local franchises that service the night shift.

While there may be a local franchise truck somewhere in the metro area, I am not playing whack a mole, nor should I have to with a company that touts a world class warranty.

Again, there are AT LEAST 300 mechanics on my company shift alone, add in the other 5-7 airlines/cargo ops and you can easily see 500+ mechanics at the airport on the overnight shift. Yet there are no trucks there for sales or service.

I guess that take away from this (other than the hilariously idiotic posts from the usual suspects) is that in the future just go the corporate route and suck up the 2-10 days you will be without a tool.

Although being without an 808CF is gonna hurt unless I can find a clone elsewhere.
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“Hey, Mr. Snap On Guy, where can I meet you tomorrow?” isn’t exactly whack-a-mole, and works quite well.
 
Doc Holliday said:
I know how to use a phone and I always had the number of the Snap On guy. Typically a phone call and everything was solved.

But glad to see you have a new business opportunity. Give Snap On a call and tell them you want the Atlanta Hartsfield area and you plan on keeping your truck there active 24/7. ;)
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I want to know how mechanics working on airliners are constantly breaking Snap-On stuff. During the years I was working as a mechanic in one of the major racing series, I can't recall me or my mates ever managing that trick.
 
Half Fast said:
You're focusing on a problem but ignoring an opportunity. You wrote:



You've identified a market, so meet it. Buy a van, go to your local HF and fill it up, then be at the airport every night. You'll sell hand over fist at a 2:1 markup and still be waaaay below SO. Do quick & easy warranty swap-outs on the spot and take the busted tools back to the store for replacement. You'll be able to retire in a year.
Click to expand...

How are you going to handle the returns on broken tools... that will eat into your markup pretty quick.
 
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