Signature Required

kyleb

kyleb

Final Approach
PoA Supporter
Joined
Jun 13, 2008
Messages
9,173
Location
Marietta, GA
Display Name
Drake the Outlaw
Home Airfield
Cartersville, GA
Top of the list of things I hate. I just received a note from Fedex that a package is coming my way from Oswego Oregon "mandatory signature required".

Clearly the set of headsets I sent to Lightspeed for warranty work.

It ****es me off to no end that they blindly fire a thousand dollar set of headsets my way "signature required" without even asking how/where/when? Bottom line is, there is NEVER anyone at my house during normal business hours to sign for a package. (Potential burglars be aware that we have two dogs, an alarm system, and nosy neighbors defending the castle, so "Do you feel lucky?"). Anyway, why in the heck can't they send an email "Will this be OK?" or make a similar call before they dump the unwinding of this logistical pain in the ass in my lap.
 
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Maybe it won't be an issue. The single most valuable thing ever shipped to me, requiring my signature for delivery, was dropped off at a neighbor's house since I wasn't home.

:eek2::eek2::eek2:
 
kyleb said:
It ****es me off to no end that they blindly fire a thousand dollar set of headsets my way "signature required"
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Really dude???? Sorry to jump on you, but I can just see the message you'd post if they didn't require a signature for the "...thousand dollar set of headsets..." if they just left them on your porch and they were taken.

It's a no brainer with the tracking number to have the redirected. But more to the point, why didn't you have them sent to where you work or some address where there would be someone to accept them. Lightspeed has no clue that no one would be there to accept them, it is where **YOU** told them to send the headsets.
 
M20K said:
Really dude???? Sorry to jump on you, but I can just see the message you'd post if they didn't require a signature for the "...thousand dollar set of headsets..." if they just left them on your porch and they were taken.

It's a no brainer with the tracking number to have the redirected. But more to the point, why didn't you have them sent to where you work or some address where there would be someone to accept them. Lightspeed has no clue that no one would be there to accept them, it is where **YOU** told them to send the headsets.
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I’ve had multiple headsets back and forth to Lightspeed over the years without this hassle. It came as a total surprise.
 
I just bought 2 new dynon HDX screens. They came without any signature required and were left on my porch. I was surprised as I expected to have signature required.
Concur with @kyleb regarding the PITA it is to have to sort out signature required deliveries, especially when they weren't expected. For us it is the worst when the carrier is FedEx as their location for holding items is a 1.5 hour round trip drive from our house.
 
I've had signature-required packages simply dropped on my front steps without any signature obtained... so maybe it won't be a problem. sort of not a problem.
 
Van Johnston said:
If you have the tracking number you can have it diverted to local FedEx store and then go pick up at your convenience.
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Yes, I can, but that's the "dump it on the customer to figure out" issue that gripes me in the first place.
 
I have lost count of the number of packages that I got a notice about which stated "Signature required" and it was just left at the front door.
 
I “signed” for a UPS package recently, that was never delivered.

To make a LONG story short, I wound up at a UPS customer service center, where they promptly showed a google earth image of where it was delivered, ACROSS THE HIGHWAY.

“Do you live at xxx5?”
“No, I live at xxx4”
“Oh, I see that, wonder why the driver delivered it there?” (Good question)

Geesh… turned out, my elevator trim jack screw was in business owner across the street truck back seat for three weeks.

While eBay, PayPal and seller all denied my claim of non delivery because ups said I signed for it. I did, of course, tell all these folks that ahead of time, and that I had NOT actually signed for it.

Can’t make this stuff up. Plus one for a little common sense isn’t too much to ask.
 
Tools said:
“Do you live at xxx5?”
“No, I live at xxx4”
“Oh, I see that, wonder why the driver delivered it there?” (Good question)
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This happens regularly.

I had an expensive package delivered to the wrong address a couple of months ago. They (UPS) sent me a photo of the package on a porch as "proof of delivery"....but it was not my porch.

Thankfully, the photo included the [incorrect] house's street numbers, so I was able to go and retrieve the package.
 
Fedex screwed me a few months back. Bought a signed photo on EBay (below) that required a signature. I knew I wouldn’t be there for the first attempt. They had a pic of my house so I knew they went there the first time. The next two attempts, I was sitting in my house at the times they said they came. Complete lie. They never came and didn’t take a pic showing they came. Finally I had them just drop it off at the local Dollar General. With no reply to that request, I contacted FedEx customer service…in India. “Ah, your package has been disposed of.” What??? They claimed the seller told them that. Seller said no one ever contacted him. We both filed claims but both were disapproved. They offered a lousy $100 gift card. This is what happens when you hire shady contract drivers.
IMG_9689.jpeg
 
kyleb said:
Yes, I can, but that's the "dump it on the customer to figure out" issue that gripes me in the first place.
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Welcome to modern times. I understand what you mean- I noted the latest United Airlines app upgrade said "In this release, we're continuing to focus on streamlining and improving the app to make it easier to use and more ways for you to self-serve" emphasis mine. I read this as "more ways to dump it on the customer to figure out"
In all fairness, it does tend to work out well and I have access to data that is useful, like did they actually load my luggage on this flight?
 
It may not be an issue. FedEx stopped a friend of mine getting into her car, and tried to get her to accept a signature-required delivery even after she said she didn't live here. They'll find someone to give it to. For real though, leave a note on your door asking then to take it to your neighbor.
 
kyleb said:
Top of the list of things I hate. I just received a note from Fedex that a package is coming my way from Oswego Oregon "mandatory signature required".

Clearly the set of headsets I sent to Lightspeed for warranty work.

It ****es me off to no end that they blindly fire a thousand dollar set of headsets my way "signature required" without even asking how/where/when? Bottom line is, there is NEVER anyone at my house during normal business hours to sign for a package. (Potential burglars be aware that we have two dogs, an alarm system, and nosy neighbors defending the castle, so "Do you feel lucky?"). Anyway, why in the heck can't they send an email "Will this be OK?" or make a similar call before they dump the unwinding of this logistical pain in the ass in my lap.
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Could you have packages delivered to your work?
 
Just realize that FedEx is like two different companies. The traditional FedEx still, in my experience, does good work. FedEx Ground is the old RPS company and they are horrible.
 
UPS and FedEx are a dream compared to our local Amazon delivery ****bag.
Have him on nest cam, no ****, chucking the package from 8-10 feet away onto the front door steps while he talks on his phone. Other times he'll leave the package in alternating random places so I get to play hide-and-seek.
I don't even know where companies get these people.

But yes, signature required is obnoxious. Though I totally get it if you're delivering to any higher risk areas. When I lived downtown Chicago in a nice complex, I'd still get about 1/5th of the packages stolen (turns out we had a package thief living in our complex who later got caught), so I just had all the deliveries go to my work.
 
Mid-day delivery to a residence, no one home to sign. They leave a note saying attempted delivery, will try again tomorrow, same time. :rolleyes2:

Fortunately I can receive my personal packages at work, so I ship everything there. Its more secure, someone will always be there to sign for it, won't spend all day sitting on the porch.

Although even then the drivers screw it up. I've had one marked "Could not deliver, business closed" on an attempted Sunday delivery. Umm, this business is open 7 days a week, and we could see on the cameras the delivery truck drive right by without even stopping.

Seems like years ago we always had the same drivers for each delivery service. Got to know them, they knew us. My work and house were on the same route and he would even ask if I wanted it now at work or at home if he saw I had another.

Today there is a different driver every day. They don't know names, and half the time can't read addresses.
 
midwestpa24 said:
I've had one marked "Could not deliver, business closed" on an attempted Sunday delivery. Umm, this business is open 7 days a week, and we could see on the cameras the delivery truck drive right by without even stopping.
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This has been a recurring experience with FedEx at one of my clinics. No attempt at delivery at an obviously open location but tagged as "business closed" in tracking. Fortunately, it has not happened since I quit using FedEx unless I absolutely have no other option and, if I have to use them, I schedule delivery at another location. On the other hand, our UPS driver at that location, who knows we get time/temperature sensitive deliveries, has given my staff his cell number to call anytime we have delivery concerns. His supervisor, on a couple of occasions, has tracked down the location of the 'last mile' truck so I could meet the driver and get a package that I needed when that office was closed. Above and beyond service quality from that Big Brown Truck center.
 
kyleb said:
Yes, I can, but that's the "dump it on the customer to figure out" issue that gripes me in the first place.
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Just an FYI... There has been a HUGE increase over the last few years with people just following FedEx, UPS, etc., trucks. They make the delivery and the person waits 30 seconds and runs up and grabs the package. I think a lot of vendors are switching to the signature to keep their insurance rates down. Obviously those costs would just be passed on to us customers.

It's also why you now get a picture of the package at your door if it does not require a signature. FedEx, etc., shows proof they delivered it.
 
This is on Lightspeed. I bought a headset for my wife from them and they were a pain in the ass in the ordering (wouldn't place the online order without talking on the phone) and then required signature delivery. I like the product but I won't order direct from them again.
 
Well from this thread, it's obvious who is a business owner that ships a lot, and those who aren't.

Lightspeed is probably insuring the packages because of shipping damage or porch pirates, which then requires a signature. If they delivered it and it was swiped, there would be complaining that it didn't require a signature.
 
ArrowFlyer86 said:
UPS and FedEx are a dream compared to our local Amazon delivery ****bag.
Have him on nest cam, no ****, chucking the package from 8-10 feet away onto the front door steps while he talks on his phone. Other times he'll leave the package in alternating random places so I get to play hide-and-seek.
I don't even know where companies get these people.
Click to expand...

I am convinced it's done for sport.

One of my Amazon deliveries was actually placed in the small closet that houses my electrical feed panel on the outside of the house. That one took us some time to find. No picture of THAT one provided with the proof of delivery of course.
 
If we aren't home, our packages will be signed for by the driver and thrown somewhere to play hide and seek, sometimes it works, sometimes it doesn't.
 
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