SkyHog
Touchdown! Greaser!
- Joined
- Feb 23, 2005
- Messages
- 18,431
- Location
- Castle Rock, CO
- Display Name
Display name:
Everything Offends Me
So - I'm trying to set up an account with Comcast. The online system made me talk to an online chat rep. After 30 minutes of me saying "Are you still there?" followed by "Yes, still searching," I'm told he cannot find the address.
How hard is it to just come back from time to time and give updates? Maybe T-Mobile is spoiling me, but I was NEVER that much of a jerk when I worked there. For the record, here's the chat transcript:
How hard is it to just come back from time to time and give updates? Maybe T-Mobile is spoiling me, but I was NEVER that much of a jerk when I worked there. For the record, here's the chat transcript:
Comcast said:user Nick_ has entered room
Nick(Wed Oct 24 02:58:16 MDT 2007)>Order Information
analyst Jason has entered room
Jason(Wed Oct 24 02:50:22 MDT 2007)>Hello Nick_, Thank you for contacting Comcast Live Chat Support. My name is Jason. Please give me one moment to review your information.
Jason(Wed Oct 24 02:50:25 MDT 2007)>With whom am i speaking with?
Nick_(Wed Oct 24 00:51:15 MDT 2007)>You are speaking with Nick ******
Nick_(Wed Oct 24 00:51:00 MDT 2007)>I am on a very unreliable connection, my apologies.
Nick_(Wed Oct 24 00:59:35 MDT 2007)>are you there?
Jason(Wed Oct 24 03:00:54 MDT 2007)>ok
Jason(Wed Oct 24 03:01:12 MDT 2007)>yes
Nick_(Wed Oct 24 00:59:58 MDT 2007)>ok, thank you
Nick_(Wed Oct 24 01:11:44 MDT 2007)>is there a problem with my order?
Jason(Wed Oct 24 03:13:29 MDT 2007)>no im processing it
Nick_(Wed Oct 24 01:19:07 MDT 2007)>Just checking because of my connection, but are you still there?
Jason(Wed Oct 24 03:20:36 MDT 2007)>I am unable to find your address in our billing system. Can you confirm your address for me so I can double check our system?
Nick_(Wed Oct 24 01:21:20 MDT 2007)>sure
Nick_(Wed Oct 24 01:22:19 MDT 2007)>its 1521 Altez St NE, Albuquerque, NM and the zip is 87112
Jason(Wed Oct 24 03:24:16 MDT 2007)>I'm sorry I'm unable to find your address you will need to talk to sales at 1-800-comcast
Nick_(Wed Oct 24 01:25:08 MDT 2007)>but there's service here, currently.
Jason(Wed Oct 24 03:25:44 MDT 2007)>whats your account number
Nick_(Wed Oct 24 01:26:38 MDT 2007)>Its not my account. I don't know.
Jason(Wed Oct 24 03:27:44 MDT 2007)>I'm sorry I'm unable to find your address you will need to talk to sales at 1-800-comcast
Nick_(Wed Oct 24 01:28:26 MDT 2007)>Wait, did you just copy and paste that statement?
Jason(Wed Oct 24 03:28:44 MDT 2007)>I'm sorry I'm unable to find your address you will need to talk to sales at 1-800-comcast. Thank you for choosing Comcast.
analyst Jason has left room
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