By Monday afternoon, I still had no connection, so I made an appointment for a technician to make a house call. I was told someone would be out the next morning, between 8 a.m. and noon.
Nobody showed up.
Tuesday afternoon, a Team Roeper staff member called Comcast and was told the technician had come out -- but nobody was home.
An interesting report, considering that I live in a 24-hour doorman building, and at the time of the alleged "nobody home" visit, there were SIX people in my house.
We rescheduled.
Nobody showed up.
We rescheduled again.
Still not connected
Occasionally I'd hear from Comcast, but they were just giving me temporary hope, like the homecoming queen toying with a geek but never showing up for the supposed date. An automated message ("This is Comcast calling to confirm your appoin" -- and then it would just disconnect) or even a real person would offer the promise of a visit, a visit that failed to materialize on at least six occasions.
One of the problems is when you talk to the 800-number people, they can't or won't put you in touch with the actual person in the truck who keeps claiming you're not home, and yet never calls the numbers you've provided. They just apologize and put in an order for another visit, which never happens.
This happened at least a half-dozen times. At one point, I was on the phone with an operator who kept telling me I was the one "canceling" appointments, so I'd have to reschedule. When she offered me a time slot that would coincide with 20 people arriving at my house for Thanksgiving dinner, and I asked if I should set out an extra plate, there was a long pause before she said, "Do you want the appointment or not?"
http://www.suntimes.com/news/roeper/683654,CST-NWS-roep06.article
