Dear Tyndall,
Sorry I rubbed you the wrong way. While my intent was to give you my opinion, clearly I fell short in explaining our repair program.
We have a flat repair of $199 for any of our production units.
So for example, the original PMA8000B that we started production in 2004 is still in production today and thus, even if you had a 12 year PMA8000B that was out of warranty, you would be charged $199 to fix it.
When we stop producing a part, we increased the flat repair fee by 20% every year thereafter. But four years ago, I realized that the flat repair fee for your audio panel reached $768! That's rediculous, and that's when I implemented a change on how we would charge to repair these out of production panels.
So whether you were not hearing me, already irritated by something you misunderstood or I wasn't speaking clearly, our policy is that - any out of production unit can still be repaired, regardless of the age of the unit or how many years it was out of production. I also told you that there is a non-refundable $200 quotation fee. We would then call you back to tell you how much more it costs to repair. The average in now $400-$500, not $768
Finally and most importantly, I told you that if you didn't want to spend the money to repair your PMA6000, that you could apply the $200 quotation fee to the purchase on a PS Engineering replacement panel.
In 32 years in being in business, I've never been called a slimy sales person. In fact, in those 32 years I hear just the opposite, that we have the best support than any other avionics manufacturer.
Fact, PS Engineering is the only company that offers same day replacement for audio panels (under our 1, 2, or 3 year warranty period) that appear not to be correctly working. We even pay for overnight shipping.
Sorry that you so mis-understood me, I hope I have made our warranty and out for of warranty programs clear here on this forum.
