Lightspeed support.

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Racerx

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Not a paid promotion. But feel like I gotta say something. I know Lightspeed typically has great support, but they blew me away.

I bought the Delta Zulu's 3 years ago. My only gripe was the microphone boom being a little too short and wouldn't quite stay where I wanted it. When they came out with the Zulu 4, they made the boom 10% longer. I inquired to see if the new boom would work on my headsets. They said it would and to sign up and I'll be notified when they had stock of parts.

I'm lazy and never got on the list. A few months go by and they email me out of the blue saying they now have stock. They'll replace the boom as a warranty and look everything over for free. I just have to ship em. Hell yeah!

I get them back and the receipt lists everything they did. Swapped out to the new boom. Has the new ear seals and head band cushion. Updated the software. And extended the warranty 3 years! The new boom is so much better and Ive got 7 more years until the warranty is up.
 
Racerx said:
I get them back and the receipt lists everything they did. Swapped out to the new boom. Has the new ear seals and head band cushion. Updated the software. And extended the warranty 3 years! The new boom is so much better and Ive got 7 more years until the warranty is up.
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I wonder what's in the new software.
 
They ticked me off with a trade in offer last year. Long story short, I sent a pair of headsets in for a trade in after they said they don’t service them anymore, mind you they were still usable and just needed a freshen up so to speak, so I traded them in, and then I looked at how much they gave me, vs a promotion that I could have bought them for through spruce and Sportys, so it basically valued my trade in for $100 so I asked for them to be shipped back but they wouldn’t since they already had them in their possession. I would have gave them to a young student for free before I would let them have them for $100 but no…. Anyhow, I had several but switched to all Bose now.
 
LS has always been good to me, I’ve been a customer of their for a long time and at least 3 or so send backs, always made right
 
I use the Delta Zulu and co-pilot has Zulu 3. We love Lightspeed. They are great and come with a great warranty, for peace of mind. Customer support has been very responsive to our questions over the years. Very happy with Lightspeed.
 
I'm not sure why headset companies are so good at customer service, but they are. LS and Bose both are just awesome at service after the sale.

I wish they could teach the rest of the corporate world their way.
 
I posted recently about the battery life issues I was having with my Delta Zulus. I have been holding off posting back to that thread again to see if the fix they offered actually works, but it should be said that their customer support was top notch.
 
jbarrass said:
I'm not sure why headset companies are so good at customer service, but they are. LS and Bose both are just awesome at service after the sale.

I wish they could teach the rest of the corporate world their way.
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When it costs less than $50 to make a headset they sell for $800-1200, it’s easy to be nice to their customers.

*I don’t know if any of that is true but I said it anyways.
 
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jbarrass said:
I'm not sure why headset companies are so good at customer service, but they are. LS and Bose both are just awesome at service after the sale.

I wish they could teach the rest of the corporate world their way.
Click to expand...
Just my opinion, but I think the reason they are so good, is David Clark has set the standard for service for many years. If they wanted to break into the market David Clark had corner on then they had to offer comparable service. They have done a very good job of it, by offering better ANR products than David Clark and equivalent service.

Brian
 
Repairable modular products, high barrier to market entry, relatively small market size, maintain good margins, product mix that allows customers to progress up to ever increasing margins.

If your company sold something that was mass market, hard to repair, or broke frequently, they'd lose their shirts.
 
brcase said:
Just my opinion, but I think the reason they are so good, is David Clark has set the standard for service for many years...

Brian
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Below are my service experiences with three popular headset manufacturers. All three extended excellent customer service.

1994: I left my beloved David Clark 10-40 in an airplane during a layover. The temperature that night dropped below -20C. After being exposed to the extreme cold, the microphone was kaput. I sent it to David Clark and within a week it was returned to me with a new microphone, a new cable and plugs, and a nice cleanup. The headset had a lot of hours by then and although not abused, it was showing its age. Despite that, they charged me nothing for the repair and service--I paid only the shipping charge. That was over 30 years ago, and their customer service policies may have changed since then. But my 10-40 is going strong, and I still prefer this headset over others in some airplanes.

2018: One of the earpieces on my 4-year-old Clarity Aloft rig became intermittent after a few thousand hours. I sent it to Clarity and it was returned about ten days later with a new earpiece and a bit of sprucing-up (not much to spruce-up on a Clarity). The charge? Zero dollars and zero cents. I paid only for shipping.

2025: My Lightspeed Zulu 2 headset became unwearable. Despite not having seen much use, it had not aged well. The ear and headband cushions were disintegrating, and the soft plastic coating on the control module/battery box had become a sticky, gooey mess. Off it went to Lightspeed. It was returned five days later, looking good-as-new. The cost: $200 plus shipping.

As an owner/operator of these headsets, I feel that I got more than I paid for from D/C and Clarity. Not so with the Zulu 2, but I can't fault their prompt and courteous customer service department.
 
I needed a new battery box on my Lightspeed Twenty 3Gs a few years ago. The headset was ancient, it owed me nothing, and I wasn't even sure they had any parts left for them, but it was a good headset so I asked at Oshkosh. The guy went rooting around in the back room of the tent and brought me a brand new battery box, and gave it to me for free.
 
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