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Discussion in 'Technical Corner' started by flhrci, Sep 22, 2019.
Ugh. That stuff happens whether we are there or not.
Companies treat computer use knowledge like it’s something people just “pick up” and wonder why most of their staff absolutely sucks at it, and a filing cabinet would be faster and more accurate.
Some end-users are actually pretty savvy.
While the video in the original post was amusing and cute, that overall, smug, "We're IT guys and everyone else is a computer idiot" attitude gets old.. and is untrue. Some folks need LOTS of help, and other folks are comfortable and advanced enough to actually BE help to the IT folks.
Yeah, Verily! A couple jobs ago I needed help getting started with a software publishing program. I followed the written instructions but needed more help. I filed a ticket and the first line person ignored the contents of my email and told me to do what I’d told him I had already tried. I had to escalate several times to get real help.
I literally had an executive-level person ask me how to get a meeting invite that they send somebody to show up on that person's calendar.. like, DO YOU NOT UNDERSTAND HOW OUTLOOK MEETING INVITES WORK????
this annoys me as well, since I actually know a thing or two about computers it drives me nuts when a developer talks to me like I'm some kind of moron
It's me, I'm the reason y'all get spoken to like morons. If it ain't AutoCAD related, I've never had the patience to learn it and must be spoken to like a moron. I welcome the tone and condescension if it fixes my printer.
Not this end user. I am OK at chemistry but I hate computers. I gotta use them but...
Took my first computer to a repair guy because it wasn't working. He started asking all sorts of questions that I couldn't answer. He gave me the 'Boy are you stupid' look. I pointed out that I have two degrees in chemistry. Then I said "It's a toaster, fix it!'
I'm just here wishing developers knew how computers worked.
I sometimes think they took the whole Turing machines have infinite storage thing a little too literally.
That’s the assumption in Computer Science.
Kind of like my AP physics teacher, way back when... we used the standard "frictionless, massless pulley" in all of our calculations...
A lot of people did just fine before the computer was invented. Try telling that to a teenager.
I wish developers understood how networks and firewalls work. Or sometimes even how the OS network stack works.
I loved using my slide rule now and then when I was working in industry. The young engineers would ask what it was. "It's a pocket calculator whose battery never dies and display hybrid doesn't crap out! Both of which happened with my HP-41CV." Then those kids would ask, "What's an HP-41CV?" Kids!
As a developer when people see even my basic terminal screen just for moving files and I have to explain its easier that way than using windows or OS.
We had a dial phone when I was young.
The current IT guys at my work are super cool and help out as best they can. They also never throw attitude. A former tech did throw that smug attitude around and I made it a point to bug him even more. The big problem we had was IT management telling us in engineering that we were creating too much data. We all responded, "Our jobs are to quite literally create data. Your job is to store it."
We even had a party line while I was a youngster, for those that remember them.
My wife and I are going to take a pretty extended, somewhat nomadic road trip in the coming year, and are looking into switching our cell plans (currently talk/text only w/ flip phones) to something w/ unlimited data and a hotspot for at least the trip. While perusing the coverage maps of various carriers, especially out west, she became concerned about some fairly large sparsely covered areas. I had to remind her that we, and LOTS of other people, did a LOT of traveling successfully and happily before cell phones or the internet. The more I think about it, the more bizarre it seems to me that we've (society in general, and us to a degree, too) become so dependent upon the internet and cell/smart phones just to get through a day, much less take a road trip. We had both sworn we'd never get smart phones, but I don't know if it makes any sense not too anymore; it's getting harder and harder to find things like bus schedules, contact information, business hours and locations, weather, etc. when travelling..and forget stopping at any gas station to pick up a map!
It's not a distaste for change on my part...I more than welcome change for the good. When everything is so easy to find out in the palm of your hand, there's no sense of accomplishment in learning and researching new things and places... no real sense of wonder any more, because you don't HAVE to wonder... you can just ask SIRI...or Alexa..or Google...and you can spend your life staring at your palm. I know myself..I'd probably end up like one of those smart phone zombies, simply because I'm curious about everything. Heck, I already spend too much time just reading this board.
Maybe we should just ditch our cell phones all together, get a landlne again w/ an old fashioned answering machine, point the truck west and see what happens. We can use pay phones in emergencies and to check our answering machine. Oh......wait.......pay phones don't exist anymore....sigh....
The funny thing about the little video is that none of the 'problems' depicted in the video require an 'IT professional' to resolve.
My grandparents had a party line when I was a kid.
And there are a *few* pay phones around, just not enough to count on.
Party lines had distinctive rings for each home. I remember my grandmother, KNOWING it wasn't her ring, gently picking up the receiver and covering the mouthpiece. Grandpa hated that, but Grandma was very well informed.
We had a party line, as well. When you'd pick up the phone to use it and heard one neighbor's voice on the line you hung up and waited an hour. If you were lucky she was done. You'd have thought it was her private line.
I don't miss that "feature" at all.
Storage is easy.
“Storing X TB/mo costs your department $Y.”
Never had any problem getting any department making money more storage. Storage is cheap.
We first got phones out here in the country in 1956 . Party line with up to 7 people on your line. Technology allowed only the phone number rang to ring , but you always had to listen before dialing. One time a neighbor on a different line wanted to use the phone . Two rather gabby ladies were on the phone , he asked if he could make a phone call for parts as it was harvest time and he needed parts right now. Well they kept on gabbing so he hooked the vacumn cleaner to mouth piece and headed for town to make the call. Said when he got back an hour later the line was sucked clean . Not even a bit of static.
The phone company after that had a 3 minute cut off with a 30 second beep warning . Then it was a race to dial a new number before the chatter boxes did.
I work for a large aerospace firm; a while back they outsourced the "help" to India. In six months the backlash became so great that not only is the helpdesk local, but each building has an IT Concierge station, and a dedicated IT "fixit" person. In the end, that is the cheapest way, as the locals learn the real life trends and can fix many problems in minutes.
I'm gonna write me a new minivan this afternoon.
I have nightmares about all the times I picked on the AV Department kids in high school. They have morphed into today's IT Billionaires, engineers and technicians and have gotten me back with the ferocity of a millions suns. I hate an industry where you need these people like oxygen, pay through the nose, and in the end, award all the gizmos and their alleged "help" desks a 2 out of 5 rating. The sole exception to this view is my Dynon package of course.