onwards
Pattern Altitude
I bought my new Lightspeed Zulu 2 last Thanksgiving (with the $50 off promotion). It's a great headset, and I've certainly enjoyed it thus far.
Well, a couple weeks back I lost the little foam piece that covers the mic. I guess it just slipped off in the cockpit, and I couldn't find it again. Thing is, I didn't even know what to call it, let alone where to order one.
So I went to their site and started looking at the product page. I STILL couldn't figure it out, because the images are basically tiny thumbnails. So I opened a trouble ticket asking what SKU I should be ordering from the site to replace the lost piece.
Next thing I know, I get the following email from Jan at CS:
"I received your service/information request. I'll send you a wind screen at no charge this time and if you need to order in the future, the part number you need is A139. You might want to get an O ring or small rubberband to keep it in place.
Thanks and let me know if I can be of any further help."
And indeed, I received a package with not one, but TWO of these things a couple days ago.
Kudos to Lightspeed. Great product, and as I now know, it is also backed by great support.
Well, a couple weeks back I lost the little foam piece that covers the mic. I guess it just slipped off in the cockpit, and I couldn't find it again. Thing is, I didn't even know what to call it, let alone where to order one.
So I went to their site and started looking at the product page. I STILL couldn't figure it out, because the images are basically tiny thumbnails. So I opened a trouble ticket asking what SKU I should be ordering from the site to replace the lost piece.
Next thing I know, I get the following email from Jan at CS:
"I received your service/information request. I'll send you a wind screen at no charge this time and if you need to order in the future, the part number you need is A139. You might want to get an O ring or small rubberband to keep it in place.
Thanks and let me know if I can be of any further help."
And indeed, I received a package with not one, but TWO of these things a couple days ago.
Kudos to Lightspeed. Great product, and as I now know, it is also backed by great support.