TMetzinger
Final Approach
I've planned on not flying much this year to save money so I can quit my job and "retire" in a few years (and buy an airplane). So I decided to see what would happen if I didn't renew my $740/yr Jeppview subscription and wanted to restart service at a later time when finances were better.
I called Jeppesen and told them what I had in mind, and asked if it was true that restarting the service would only cost an extra $100.00 for the initial service in the future. "Oh no, sir", I was told, "You'll only pay the renewal fee since you already own the software. You'll just get the latest version with your CD or download when you restart your service". So I was pleased by that news.
Then, in the mail today, I got a HAND-WRITTEN card from the Jepp rep, thanking me for being a Jepp customer for all these years, and hoping to be able to serve me again when I resumed flying.
I tell ya, after all the crap I deal with trying to get treated decently by various businesses, all of whom have adopted the "I'm sorry, but I'm not responsible" attitude towards their customers, this kind of response blurred my vision a little. I applaud the company for understanding that personal trust and loyalty are key elements of the aviation culture, and making it clear that they appreciate my business. They'll get it again in the future, I'm sure.
I called Jeppesen and told them what I had in mind, and asked if it was true that restarting the service would only cost an extra $100.00 for the initial service in the future. "Oh no, sir", I was told, "You'll only pay the renewal fee since you already own the software. You'll just get the latest version with your CD or download when you restart your service". So I was pleased by that news.
Then, in the mail today, I got a HAND-WRITTEN card from the Jepp rep, thanking me for being a Jepp customer for all these years, and hoping to be able to serve me again when I resumed flying.
I tell ya, after all the crap I deal with trying to get treated decently by various businesses, all of whom have adopted the "I'm sorry, but I'm not responsible" attitude towards their customers, this kind of response blurred my vision a little. I applaud the company for understanding that personal trust and loyalty are key elements of the aviation culture, and making it clear that they appreciate my business. They'll get it again in the future, I'm sure.