I'm trying to help someone with their phone/tablet but I don't use Garmin Pilot so I'm just wondering, is the app tied to the user's Google Play account? Or do you have a separate Garmin account that you use once you get the app installed on a phone? Would a new google play user/account have access to the prior Garmin app/subscription? I haven't looked at the device yet, I just want to get some basic functionality before I have to look at it tomorrow. He says he had a problem with the app and Garmin told him to delete everything and re-download it, but now he can't get into Google play to download he lost his password. They told him to try using Bing to download it which makes no sense to me on an Android device. Should be as easy as a password reset, but he says its not taking a new password. I guess I'll see whats up when I look at it. Thanks.