Friendly / non-ornery controllers

[danhagan]

PHX Approach has always been very accommodating, whether passing through the bravo transition or getting FF for a XC

I almost threw up reading this

I haven't been in their area in a couple of years so maybe it's improved a little, but I used to transit their area Texas to California quite a few times a few years back. It was ALWAYS a nightmare with PHX, several times asking me if I can take a vector to avoid an approach path (which I wasn't near) only to be told 10 minutes later "squawk VFR, services terminated, you're outside our area". I'd call up ABQ CTR to re-establish as PHX was only a handoff and ABQ would indicate those ^%$%@'s were ALWAYS doing that trick ...

 

[Coinneach]

Apparently PHX got their peepees smacked for providing less than exemplary service, especially with that one guy who CFIT'ed while trying to navigate the narrow space east of the B and above the cumulogranite at night. Personally I've never had a problem with them.

 

[NordicDave]

I've witnessed very few ornery controllers. Mostly have seen controllers dropping the usual courteous tone or voicing cadence when overloaded for reasons of efficiency.

This is 100% understandable. There are times when Controllers never have a chance to take a breath, just slammed with no dead air time. Especially in confined busy Bravo airspace like KSFO in San Francisco peninsula area as an example.

 

[Ghery]

I remember talking with the airport manager for KOLM a number of years ago. We have a contract tower here and he said that customer service is the number one requirement for controllers in the tower. Based on my 20+ years of flying based at KOLM, he nailed that one. I've never had anything but outstanding service from them.

 

[luvflyin]

We’re getting closer. The score stands at Ornery Controllers, 49 replies. Friendly / non-ornery controllers, 43