I know what's worse: Being on hold, listening to crappy music interrupted every few minutes with "Your call is important, blah, blah, blah" followed by more crappy music. Finally, someone answers, says his name is "Logan", speaks in an accent I can barely understand, asks for my account and phone number twice because I couldn't understand him the first time, puts me on hold again, comes back and says he can't help me and will have to transfer me to someone else, and get put on hold again. Finally, someone else answers, her name is "Brenda" and she also speaks in an accent I can barely understand, only to ask for my account info several more times. Then, after listening to her ask questions for another 10 minutes while I answer what I think she asked, which probably was NOT what she actually asked because I can barely understand a word she said, she says thank you for your call (I think that's what she said) and hangs up.
That is worse.