Dave Siciliano
Final Approach
Found this intresting. Anyone got a link to the actual article?
Dave
Yesterday, in our paper, the Seattle Times, there was an article regarding how to get around automated phone systems and get to a live person to talk to. Of all the companies that were listed, which were many, the worst was United Airlines which makes you go through a computer list saying the normal, "for English push 1, to ask about your account push 7, for domestic reservations push 4, etc, etc. United's time to get past the recordings to a live human was 16.5 minutes, with, curiously, Starbucks being second at 16 minutes. Southwest Airlines automated system took only only 23 seconds, and at Nordstrom's a live operator answered on the first ring. Service, anyone??? Raytheon wasn't listed. You can probably look the study up on the web.
Dave
Yesterday, in our paper, the Seattle Times, there was an article regarding how to get around automated phone systems and get to a live person to talk to. Of all the companies that were listed, which were many, the worst was United Airlines which makes you go through a computer list saying the normal, "for English push 1, to ask about your account push 7, for domestic reservations push 4, etc, etc. United's time to get past the recordings to a live human was 16.5 minutes, with, curiously, Starbucks being second at 16 minutes. Southwest Airlines automated system took only only 23 seconds, and at Nordstrom's a live operator answered on the first ring. Service, anyone??? Raytheon wasn't listed. You can probably look the study up on the web.