ASA customer service inop?

Discussion in 'Hangar Talk' started by BigBadLou, Nov 29, 2017.

  1. BigBadLou

    BigBadLou En-Route

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    Has anyone dealt with ASA customer service lately?
    I had a simple warranty request, sent them an email and never heard a peep.
    Do they ignore emails? Do I need to call?
    My request is not urgent so I thought I'd offer them the convenience of email instead of tying up the phone lines.

    What say you, Internet gods?
     
  2. AggieMike88

    AggieMike88 Touchdown! Greaser!

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    Now offering reverse discounts.
    @BigBadLou --- ping @bobmrg ... as one of their authors, he might have an "inside guy" that you can get to directly.
     
  3. bobmrg

    bobmrg En-Route

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    Tremendous people (known them since the 70s, under contract with them since 1985). Can't explain what happened to your email, but if you call 800-ASA2FLY just about anyone will help. Tell them I sent you. They have plenty of phone lines, so don't let that worry you.

    Bob
     
  4. bobmrg

    bobmrg En-Route

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    If you want to email, use brian@asa2fly.com. I have no problem with email because I know the addresses of staffers I want to communicate with. I have no idea as to how a generally-addressed email would be routed.

    Bob
     
  5. BigBadLou

    BigBadLou En-Route

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    Thank you for all suggestions, I will give them a call.
    I hate spelling everything out over the phone, such as name, address etc, it is very inefficient and especially very error-prone.
    I am really hoping to just say "hey kids, check your dang email box from last month, ALL the pertinent information is there". :)
     
  6. bobmrg

    bobmrg En-Route

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    What email address did you use?

    Bob
     
  7. BigBadLou

    BigBadLou En-Route

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    The one from their website, for tech support. I'll have to check my email later.
     
  8. bobmrg

    bobmrg En-Route

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    I still think that a phone call is better. If Claudia answers the phone, she knows where all the bodies are buried; Brian Snider would be my second suggestion.

    Bob
     
  9. Brian Snider

    Brian Snider Filing Flight Plan

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    @BigBadLou Hello, this is Brian at ASA. My apologies if you did not receive reply to your email. There is a chance your email was treated as spam when we received it, or perhaps our reply was treated as spam when sent to you. Whatever the reason, I am sorry you have not heard back. Please email me directly brian@asa2fly.com or call 425-235-1500 with your question/concern and I will be sure it gets taken care of.