My wife picked up the phone and said "Someone from Avis wants to talk to you about some rental you had in March."
Earlier this year we went to SunNFun. I had to be in Rochester NY on Sunday and had a board meeting in Lakeland Monday at noon, so it was too short a turn around to consider flying ourselves so we went commercial. I rented from Avis (I'm a long time Preferred customer there).
Well originally we were going to drive to Tampa drop the car off and check into the airport hotel for our early morning flight. But by the time we got there I said screw it, lets just go to the hotel and we'll drive to the airport in the morning. So rather than returning the car at 11PM I was returning it at 5:30 the next morning. This shouldn't have been a deal because the "full day" I'd paid for was good until like noon the next day. But I decided to alert Avis to the change in plans.
They immediately slapped me with a $10 "change fee." This is rediculous, if I'd just returned the car without telling them, I wouldn't have been subject to any fee. When I got home I wrote some emails off to Avis customer support and got a letter back saying essentially "Tough cookies" we're not refunding this not because it was stupid and not because we don't think we ought not to screw a frequent customer.
Anyhow, some CS guy was going through the files cleaning things out for the end of the year and found my message and the response and apparently couldn't believe the stupidity. They called up yesterday to profusely apologize and return my $10 (apparently with interest since they returned $12 instead).
Earlier this year we went to SunNFun. I had to be in Rochester NY on Sunday and had a board meeting in Lakeland Monday at noon, so it was too short a turn around to consider flying ourselves so we went commercial. I rented from Avis (I'm a long time Preferred customer there).
Well originally we were going to drive to Tampa drop the car off and check into the airport hotel for our early morning flight. But by the time we got there I said screw it, lets just go to the hotel and we'll drive to the airport in the morning. So rather than returning the car at 11PM I was returning it at 5:30 the next morning. This shouldn't have been a deal because the "full day" I'd paid for was good until like noon the next day. But I decided to alert Avis to the change in plans.
They immediately slapped me with a $10 "change fee." This is rediculous, if I'd just returned the car without telling them, I wouldn't have been subject to any fee. When I got home I wrote some emails off to Avis customer support and got a letter back saying essentially "Tough cookies" we're not refunding this not because it was stupid and not because we don't think we ought not to screw a frequent customer.
Anyhow, some CS guy was going through the files cleaning things out for the end of the year and found my message and the response and apparently couldn't believe the stupidity. They called up yesterday to profusely apologize and return my $10 (apparently with interest since they returned $12 instead).
