I have a funny story about that. Years ago, I bought a KX-155 radio that I planned to use as a troubleshooting spare and loaner for a flying club/part 61 school that I occasionally did avionics work for. It was bubble wrapped and placed in a foam lined box that was large enough to protect it from routine rough handling.
The delivery driver pulled up, and I knew it had to be my radio. I ran to the front door attempting to take it directly from his hands. But, I wasn't quick enough it landed at my feet. He had literally heaved it to the top of my front steps from a good 10 feet away. I said, "hey thats expensive aircraft electronics in that box". His reply was "yeah, good luck with that. Have a nice day!"
I went to the UPS hub, located the next town over. And told the guy that eventually came to the counter what had happened and described the delivery driver. He said, "well you could make a complaint with our manager. But, he's out making deliveries. And, I think he might just be the guy you described."
I called UPS corporate offices and they asked if I was the shipper or the reciever. When I told them I was the receiver, I was told that only shippers can file a claim. And, that if the package was damaged, I'd have to seek compensation from the shipper. So, complaining at the "Customer Service counter at the hub" did not work for me.