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KennyFlys
Guest
Five Worst:
Number 5 Worst --American Eagle
On-Time Arrivals: 60.6 percent
Baggage Mishandling: 12.81 per 1,000 passengers (worst in category)
Cancellations: 7.5 percent (second lowest)
Good To Know: A regional offshoot of American Airlines, American Eagle has plenty of issues to keep its hands full. Among them? A 1.35 passenger rate of boarding denials per 10,000 people and 15,795 missing bags. Miraculously, they make it through each month with only 21 complaints, but we wonder how many of those are put away in the "circular file...?
Number 4 Worst --American Airlines
On-Time Arrivals: 61.7 percent
Baggage Mishandling: 6.85 per 1,000 passengers (eleventh)
Cancellations: 4.7 percent
Good To Know: With a bigger airline comes bigger responsibilities... and bigger problems, which is probably why American Airlines seems to have so many black marks on their record. First and foremost -- baggage. American is 11th lowest out of 20, that puts their lost bag total at 39,341. Yikes! It looks like customer service has some work to attend to with 126 complaints in a month.
Number 3 Worst -- Mesa
On-Time Arrivals: 62.9 percent
Baggage Mishandling: 9.41 bags per 1,000 passengers
Cancellations: 10.6 percent (worst)
Good To Know: Try as they might, Mesa Airlines just doesn't seem to be able to measure up. According to reports, this Midwest carrier misplaced 8171 bags in one month. You might want to consider a carry on -- and think twice -- before booking with them.
Number 2 Worst -- United
On-Time Arrivals: 65.1 percent
Baggage Mishandling: 22,059 bags out of over four million passengers
Cancellations: 4.1 percent
Good To Know: Yet another popular national regular plagued with issues. Why are people moaning and groaning? Most of the complaints are about flight problems, customer service and missing baggage. Plus, their boarding denial rate is only 0.71 per 10,000 passengers. Not bad, but when it comes to the other categories, they could do better -- as evidenced by 97 logged complaints, the third highest out of all the airlines.
Number 1 Worst -- Sky West
On-Time Arrivals: 68.1 percent (worst)
Baggage Mishandling: 11.16 bags per 1,000 passengers (third worst)
Cancellations: 4.6 percent
Good To Know: Sky West is the proud loser -- or winner, depending on how you look at it -- in the most important category. Their on-time arrival record is the worst of them all. Also, Sky West misplaced 18,048 bags in February! Cheer up, Sky West -- at least you get away with only 14 complaints in a month!
Five Best:
Number 5 Best -- US Airways
On-Time Arrivals: 76.3 percent
Baggage Mishandling: 6.96 bags per 1,000 people
Cancellations: 2 percent
Good To Know: It may seem surprising to some, but US Airways actually has a pretty clean record. Sure, they have their problems, but by comparison their numbers are much lower. Their baggage losses are just under Delta's, with a total of 27,448 missing bags in February. Also, only 1.19 per 10,000 passengers were denied boarding. Kudos, US Air! Now if you can get rid of that tied-for-third complaint count of 97 down to a more respectable number...
Number 4 Best -- Alaska
On-Time Arrivals: 76.7 percent
Baggage Mishandling: 5.36 bags per 1,000 passengers
Cancellations: 1.7 percent
Good To Know: Alaska is actually doing a pretty good job of keeping their customers happy. How? One reason is that only 6136 bags were waylaid out of 1,145,814 in February. Their boarding denial rate is only .73 passengers per 10,000. Alaska should also be proud to note that they only received three complaints. That must mean someone's doing a good job!
Number 3 Best -- Delta
On-Time Arrivals: 77.2 percent
Baggage Mishandling: 6.90 per 1,000 passengers (twelfth worst)
Cancellations: 1.9 percent (second lowest)
Good To Know: Delta has a lot to be happy about -- but also some things to be sad about. Their number of customer complaints logged in one month at 99, making them the second highest on the list. However, their boarding denial rate is only 2.47 out of 10,000. They're doing well in some categories, but not so much in others. Perhaps next month they'll do better?
Number 2 Best -- Hawaiian
On-Time Arrivals: 93.1 percent
Baggage Mishandling: 2.25 per 1,000 passengers
Cancellations: 0.3 percent
Good To Know: Out of all the airlines flying today, Hawaiian is definitely one of the ones to beat. Why? Try the lowest rate of lost baggage, with only 1273 out of 565,330 missing. Then there's their boarding denial rate -- a teeny weeny 0.17. That probably explains why they only have six complaints in a one-month period. Maybe it's the crystal clear blue water, or that island air, but whatever it is that makes their staff so on-the-ball, Hawaiian wins a blue ribbon!
Number 1 Best -- Aloha
On-Time Arrivals: 95.6 percent
Cancellations: 0.5 percent
Good To Know: It's a shame this inter-island airline is no longer running, because it racked up the brownie points. For example, Aloha logged one complaint over a one-month period. One! That's unheard of in the commercial aviation history. Their rate of boarding denial sat at a paltry .29 passengers. They also weren't too shabby in the baggage department, with only 930 out of 303,116 bags missing. The airline ceased operation in March 2008. With a report card like this, they'll surely be missed.
Number 5 Worst --American Eagle
On-Time Arrivals: 60.6 percent
Baggage Mishandling: 12.81 per 1,000 passengers (worst in category)
Cancellations: 7.5 percent (second lowest)
Good To Know: A regional offshoot of American Airlines, American Eagle has plenty of issues to keep its hands full. Among them? A 1.35 passenger rate of boarding denials per 10,000 people and 15,795 missing bags. Miraculously, they make it through each month with only 21 complaints, but we wonder how many of those are put away in the "circular file...?
Number 4 Worst --American Airlines
On-Time Arrivals: 61.7 percent
Baggage Mishandling: 6.85 per 1,000 passengers (eleventh)
Cancellations: 4.7 percent
Good To Know: With a bigger airline comes bigger responsibilities... and bigger problems, which is probably why American Airlines seems to have so many black marks on their record. First and foremost -- baggage. American is 11th lowest out of 20, that puts their lost bag total at 39,341. Yikes! It looks like customer service has some work to attend to with 126 complaints in a month.
Number 3 Worst -- Mesa
On-Time Arrivals: 62.9 percent
Baggage Mishandling: 9.41 bags per 1,000 passengers
Cancellations: 10.6 percent (worst)
Good To Know: Try as they might, Mesa Airlines just doesn't seem to be able to measure up. According to reports, this Midwest carrier misplaced 8171 bags in one month. You might want to consider a carry on -- and think twice -- before booking with them.
Number 2 Worst -- United
On-Time Arrivals: 65.1 percent
Baggage Mishandling: 22,059 bags out of over four million passengers
Cancellations: 4.1 percent
Good To Know: Yet another popular national regular plagued with issues. Why are people moaning and groaning? Most of the complaints are about flight problems, customer service and missing baggage. Plus, their boarding denial rate is only 0.71 per 10,000 passengers. Not bad, but when it comes to the other categories, they could do better -- as evidenced by 97 logged complaints, the third highest out of all the airlines.
Number 1 Worst -- Sky West
On-Time Arrivals: 68.1 percent (worst)
Baggage Mishandling: 11.16 bags per 1,000 passengers (third worst)
Cancellations: 4.6 percent
Good To Know: Sky West is the proud loser -- or winner, depending on how you look at it -- in the most important category. Their on-time arrival record is the worst of them all. Also, Sky West misplaced 18,048 bags in February! Cheer up, Sky West -- at least you get away with only 14 complaints in a month!
Five Best:
Number 5 Best -- US Airways
On-Time Arrivals: 76.3 percent
Baggage Mishandling: 6.96 bags per 1,000 people
Cancellations: 2 percent
Good To Know: It may seem surprising to some, but US Airways actually has a pretty clean record. Sure, they have their problems, but by comparison their numbers are much lower. Their baggage losses are just under Delta's, with a total of 27,448 missing bags in February. Also, only 1.19 per 10,000 passengers were denied boarding. Kudos, US Air! Now if you can get rid of that tied-for-third complaint count of 97 down to a more respectable number...
Number 4 Best -- Alaska
On-Time Arrivals: 76.7 percent
Baggage Mishandling: 5.36 bags per 1,000 passengers
Cancellations: 1.7 percent
Good To Know: Alaska is actually doing a pretty good job of keeping their customers happy. How? One reason is that only 6136 bags were waylaid out of 1,145,814 in February. Their boarding denial rate is only .73 passengers per 10,000. Alaska should also be proud to note that they only received three complaints. That must mean someone's doing a good job!
Number 3 Best -- Delta
On-Time Arrivals: 77.2 percent
Baggage Mishandling: 6.90 per 1,000 passengers (twelfth worst)
Cancellations: 1.9 percent (second lowest)
Good To Know: Delta has a lot to be happy about -- but also some things to be sad about. Their number of customer complaints logged in one month at 99, making them the second highest on the list. However, their boarding denial rate is only 2.47 out of 10,000. They're doing well in some categories, but not so much in others. Perhaps next month they'll do better?
Number 2 Best -- Hawaiian
On-Time Arrivals: 93.1 percent
Baggage Mishandling: 2.25 per 1,000 passengers
Cancellations: 0.3 percent
Good To Know: Out of all the airlines flying today, Hawaiian is definitely one of the ones to beat. Why? Try the lowest rate of lost baggage, with only 1273 out of 565,330 missing. Then there's their boarding denial rate -- a teeny weeny 0.17. That probably explains why they only have six complaints in a one-month period. Maybe it's the crystal clear blue water, or that island air, but whatever it is that makes their staff so on-the-ball, Hawaiian wins a blue ribbon!
Number 1 Best -- Aloha
On-Time Arrivals: 95.6 percent
Cancellations: 0.5 percent
Good To Know: It's a shame this inter-island airline is no longer running, because it racked up the brownie points. For example, Aloha logged one complaint over a one-month period. One! That's unheard of in the commercial aviation history. Their rate of boarding denial sat at a paltry .29 passengers. They also weren't too shabby in the baggage department, with only 930 out of 303,116 bags missing. The airline ceased operation in March 2008. With a report card like this, they'll surely be missed.
