RJM62
Touchdown! Greaser!
- Joined
- Jun 15, 2007
- Messages
- 13,157
- Location
- Upstate New York
- Display Name
Display name:
Geek on the Hill
This may have been posted already, but I just found out about it a few days ago. There was a notice posted in both Sam's Club and BJ's. None of the extinguishers I'd purchased from either of those stores were affected, but two that I already owned were.
Here are the recall notices:
https://www.cpsc.gov/Recalls/2017/k...astic-handles-due-to-failure-to-discharge-and
https://www.cpsc.gov/Recalls/2018/k...ue-to-risk-of-failure-to-alert-consumers-to-a
My impression is that Kidde is not overly enthusiastic about complying with the recalls. I had two of the affected fire extinguishers, but the recall Web site wouldn't accept my request for replacement. Even when I called the company's recall center, the CSR initially told me the extinguishers were not affected until I pointed her to the PDF on the company's site that listed both model numbers. Then she relented and arranged for the replacements.
I don't know whether a database problem affected both the Web site and her terminal, or whether the company is trying to avoid complying with the recall; but inasmuch as I doubt I'm the first person to point out the problem, I can't help but suspect that the latter may be the case.
Having been rescued from a house fire when I was 5 years old (which I remember quite vividly), I take fire extinguishers pretty seriously. I have them all over the place. It's almost an obsession.
Rich
Here are the recall notices:
https://www.cpsc.gov/Recalls/2017/k...astic-handles-due-to-failure-to-discharge-and
https://www.cpsc.gov/Recalls/2018/k...ue-to-risk-of-failure-to-alert-consumers-to-a
My impression is that Kidde is not overly enthusiastic about complying with the recalls. I had two of the affected fire extinguishers, but the recall Web site wouldn't accept my request for replacement. Even when I called the company's recall center, the CSR initially told me the extinguishers were not affected until I pointed her to the PDF on the company's site that listed both model numbers. Then she relented and arranged for the replacements.
I don't know whether a database problem affected both the Web site and her terminal, or whether the company is trying to avoid complying with the recall; but inasmuch as I doubt I'm the first person to point out the problem, I can't help but suspect that the latter may be the case.
Having been rescued from a house fire when I was 5 years old (which I remember quite vividly), I take fire extinguishers pretty seriously. I have them all over the place. It's almost an obsession.
Rich
