Thumper
Pre-takeoff checklist
I recently order several products from Plane Perfect and the order was processed smoothly through their website. I received a UPS tracking number and looked forward to receiving and trying their products.
While out of town for the holidays, I received a Plane Perfect personal email written at 7:30pm. It was from Chris, their CTO, advising me that they had been notified by UPS that my package had been destroyed in shipment. Chris apologized for the delay and said they had already sent a replacement shipment with a small "thank you" included. I responded at 8:05pm with a note of appreciation and received another response almost immediately.
Even though it was a UPS issue that delayed the shipment, they let me know of the delay. I am guessing they thought it might have been a Christmas present for someone, hence the expedited response.
I look forward to using their product and I am pretty sure that with the attention to detail they give their customer service, the product will be stellar as well.
Well done, Chris! Thank you once again......
While out of town for the holidays, I received a Plane Perfect personal email written at 7:30pm. It was from Chris, their CTO, advising me that they had been notified by UPS that my package had been destroyed in shipment. Chris apologized for the delay and said they had already sent a replacement shipment with a small "thank you" included. I responded at 8:05pm with a note of appreciation and received another response almost immediately.
Even though it was a UPS issue that delayed the shipment, they let me know of the delay. I am guessing they thought it might have been a Christmas present for someone, hence the expedited response.
I look forward to using their product and I am pretty sure that with the attention to detail they give their customer service, the product will be stellar as well.
Well done, Chris! Thank you once again......
