Richards, who worked at Palwaukee Municipal Airport in Wheeling before moving up to the big leagues of air-traffic control, also shares his low points in O'Hare tower. The worst day was on Jan. 20, 1992. It was shortly after 12 p.m. -- called the "noon balloon" because of the big jump in flight activity that occurs -- while Richards was directing departures on four different runways simultaneously.
He innocently transposed some numbers in his verbal instructions to an aircraft, sending the United Airlines jet on the wrong heading. His operational error put three planes on a collision course leading, fortunately, only to a dramatic near miss. "I had just missed taking out three different airplanes and around five hundred people," he writes. "Now I was shaking uncontrollably, but still trying to control the situation."
http://www.chicagotribune.com/news/local/chi-gettingaround20aug20,1,4767150.column
I wonder if his book mentions the flibs who drove him crazy. Prolly not, because this guy was a tower controller.
He does mention the MEHICANA pilots were a regular amusement...and hazard. Betty has a few stories about that.