bbchien
Touchdown! Greaser!
So my VPW45HD (42" Plasma) just fried its DVD decoder card. 4 images stacked on top of each other. Still plays the few HD TV signals we get out here in the hinterlands.
Call Viewsonic- it's 3 days still under warranty. Get a case numer. Am told to expect a call from a service tech in 5-7 days. Then I get an email sending send it in with an RMA. I call, wait 20 minutes on the call queue. "no don't send it in, we'll repair on site", using a firm called US Tech.
So the days go by and go by. No call. Call several times, check that my notification # is my 24/7 number. It is. Now I've been wasting 20 minutes on the call queue every night, taking names, just to tell them "I haven't been called".
Don't buy Viewsonic, folks, if you want an enforceable warranty. These dudes won't give me the number for US Tech w homever they are, and they say, "well, I 'm not in the "presentation products division so I can't do anything but pass a message".
"Well can you tweak your subcontractor?" "Well, no I can't do that...I'm not in the presentation products division. YOu have to call between 9 and 5 and then we can connect you....". Like h_ck I'm gonna do that, with a busy office all day.
F_.. YOU so I say no more Viewsonic anything. Crazy French company. Shopping again, for something with an enforceable warranty made in the US. Not many of them, for sure....
Call Viewsonic- it's 3 days still under warranty. Get a case numer. Am told to expect a call from a service tech in 5-7 days. Then I get an email sending send it in with an RMA. I call, wait 20 minutes on the call queue. "no don't send it in, we'll repair on site", using a firm called US Tech.
So the days go by and go by. No call. Call several times, check that my notification # is my 24/7 number. It is. Now I've been wasting 20 minutes on the call queue every night, taking names, just to tell them "I haven't been called".
Don't buy Viewsonic, folks, if you want an enforceable warranty. These dudes won't give me the number for US Tech w homever they are, and they say, "well, I 'm not in the "presentation products division so I can't do anything but pass a message".
"Well can you tweak your subcontractor?" "Well, no I can't do that...I'm not in the presentation products division. YOu have to call between 9 and 5 and then we can connect you....". Like h_ck I'm gonna do that, with a busy office all day.
F_.. YOU so I say no more Viewsonic anything. Crazy French company. Shopping again, for something with an enforceable warranty made in the US. Not many of them, for sure....