Carol
Line Up and Wait
Okay, you tech wizards. I have a question.
I signed up for VZ Access from Verizon and got a PC card. I am supposed to be getting broadband speed. Instead, depending on the time of day, I may get throughput of 70-120K with occasional bursts. On top of that I get frequent disconnections. I got disconnected writing this post! To me, ANY disconnection is unacceptable but these happen randomly and seem to be more frequent in the afternoon. Early in the morning if I am sitting right next to a window I might get 350k throughput. I use the shuttle test on toast.net to check speed.
Other factors:
I bought the card at a location away from my home area code. The card number has my home area code. We changed the access using VZ Access manager.
I am sitting in a concrete building (no, not a jail cell) near the coast. Tech support says broadband should be available here.
I was on the phone with tech support for an hour and a half two days ago, even got bumped up to the next level, got a ticket number and a direct callback number. We ran through every diagnostic on his list. We left the laptop in diagnostic configuration and, at his direction, I took it to the Verizon store the next morning to determine if the problem was the card or the location. I had a bad card and they replaced it. I was getting broadband speed at the store even after returning the laptop to normal config.
Back here I am at the slower throughput. Called tech support on the direct number and we ran diagnostics again. The call ended with them saying there has to be something here at my location effecting the throughput.
Here's my question:
What could be effecting throughput and/or causing me to lose connection? It seems I have exhausted the diagnostic question list at Verizon.
Any help will be gratefully appreciated.
I signed up for VZ Access from Verizon and got a PC card. I am supposed to be getting broadband speed. Instead, depending on the time of day, I may get throughput of 70-120K with occasional bursts. On top of that I get frequent disconnections. I got disconnected writing this post! To me, ANY disconnection is unacceptable but these happen randomly and seem to be more frequent in the afternoon. Early in the morning if I am sitting right next to a window I might get 350k throughput. I use the shuttle test on toast.net to check speed.
Other factors:
I bought the card at a location away from my home area code. The card number has my home area code. We changed the access using VZ Access manager.
I am sitting in a concrete building (no, not a jail cell) near the coast. Tech support says broadband should be available here.
I was on the phone with tech support for an hour and a half two days ago, even got bumped up to the next level, got a ticket number and a direct callback number. We ran through every diagnostic on his list. We left the laptop in diagnostic configuration and, at his direction, I took it to the Verizon store the next morning to determine if the problem was the card or the location. I had a bad card and they replaced it. I was getting broadband speed at the store even after returning the laptop to normal config.
Back here I am at the slower throughput. Called tech support on the direct number and we ran diagnostics again. The call ended with them saying there has to be something here at my location effecting the throughput.
Here's my question:
What could be effecting throughput and/or causing me to lose connection? It seems I have exhausted the diagnostic question list at Verizon.
Any help will be gratefully appreciated.