NA more: how insurance companies work

Let'sgoflying!

Touchdown! Greaser!
Joined
Feb 23, 2005
Messages
21,872
Location
west Texas
Display Name
Dave Taylor
Home Airfield
KMRF
So my worker's comp insurer sent a letter of non-renewal because I hired a repairman to fix the leaky roof at my business.
I wanted to make sure I was covered when they went up there, so I called the agent and had them arrange coverage. I think it was <$1000 labor and $40 premium. A month or so after the job I get a bye-bye letter. There was no claim, no problem; my roof is fixed, so are the repairpeople but underwriting is having serious heartburn because I had some repairs done.

Important note: In the past 10 years of using this company, there was always an audit immediately after the coverage period where they inquire about my use of contractors and volunteers. It seemed plain to me that they were going to retroactively charge me for any uncovered people. I suppose I could have not given them advance notice, but paid the audit premium thus acquiring coverage that way...but being the honest little business person I am, I thought I would be upfront and let them know what the plan was, ensure I had coverage.
Stupid, stupid, stupid.

So the agent said it looked like a mistake and they would seek reinstatement ie rescinding of the non-renewal status.

Nope, they did not achieve that, and they are seeking a new carrier.
So I asked the agent how I can avoid this (non-renewal) in future and she says, do not ask for coverage in advance; go with the audited coverage after the fact.
 
I absolutely HATE insurance and the retail companies. I just bought a car and called for a quote for my coverage. While I'm on the phone with the front office lady, she reminds me that one of my houses has come up for renewal and they need more info on it. So, we go over that as well, and then she calls back - oopsie, because of the new info and the recent rains in TX, they have declined coverage! Will expire in 12 days. I said that's fine, I'll talk to Dale(named licensee), well he's out for two weeks, so my coverage will expire before he's back. Oopsie. I tell her, ok that's fine, don't make any changes, and don't add the new car, I'll just call back on Monday and cancel EVERYTHING. Have a nice day.

Literally, 22 minutes go by and Dale is on the phone, nice as can be, apologizing for the delay, hows the fam, etc. OBTW, we found coverage for the house, it's no problem. I tell him he's right, it isn't a problem, I've got three other agents quoting the whole package right now, and I've got it taken care of thankyouverymuch. Well, guess what, not only did they find coverage for the other house, but surprise, surprise the premium went down $322/year. Isn't that a coinkeedink? Grrrrrrrrrrrr! why do I have to threaten them to get a competitive deal? I've had ONE small claim in 13 years.
 
Seems like SOP for a lot of businesses these days, especially retail and subscription (cell, tv etc) companies. Great price/service for new customers, and "who are you again?" for existing customers.
 
Seems like SOP for a lot of businesses these days, especially retail and subscription (cell, tv etc) companies. Great price/service for new customers, and "who are you again?" for existing customers.


Churn makes Marketing and Sales look great.
 
HTML:
So I asked the agent how I can avoid this (non-renewal) in future and she says, do not ask for coverage in advance; go with the audited coverage after the fact.

Dave,

Wouldn't it be easier to only hire insured contractors? (Who carry both WC and Gen Liab)

That's what I do, and require an insurance certificate that has me (or my company) named as addl insured.

This is one of those non-negotiable items if you want to perform work for me.
 
Last edited:
HTML:
Dave,
Wouldn't it be easier to only hire insured contractors? (Who carry both WC and Gen Liab)

Tim, where I live I am lucky to get anyone to come out at all, to do a small job like a roof. Hoping to find an insured sub out here would be the impossible dream. (Nearest traffic light is 90 miles)
 
Tim, where I live I am lucky to get anyone to come out at all, to do a small job like a roof. Hoping to find an insured sub out here would be the impossible dream. (Nearest traffic light is 90 miles)


Heck, mine is only 20 miles and I can't hire a contractor of almost any sort that has all that "fancy" stuff like bonds and insurance. I'm lucky if their pickup truck runs well enough to show up when they say they will.

The three most reliable contractors I have are the septic company in the summer when their kids are driving the truck for extra money, the trash guy who services exactly one neighborhood (and is putting together one awesome WWII replica Jeep trying to be as accurate as he can), and a multitude of propane companies who actually compete out here, amazingly enough.

HVAC company we hired was good, but it was a side business for a rancher. Plumber was a complete rip off.

And the drywall company was from Denver and charged extra to drive out here but had a backlog and a million great references and didn't disappoint at all. Slammed that drywall up in record time, painted it, and asked for a check in three days flat.

The only good news is that the across the street neighbor is a roofer and continuous gutter guy, who also does kitchens, baths, and flooring other than carpet. He probably has no insurance at all, for all I know, but I know where he lives.
 
This and the server thread are part of the reason I think the deck is stacked against small businesses. The others are government regs, reporting and audit requirements, taxes, liability and health insurance. And I think it's getting worse. It was not this bad the last couple of times I started a business.
 
Seems like SOP for a lot of businesses these days, especially retail and subscription (cell, tv etc) companies. Great price/service for new customers, and "who are you again?" for existing customers.

Very true.
 
Best bet and we are talking Texas only, if you want or need to do this regularly, just tell your Agent you want to be with Texas Mutual...commission is lower but they wont get all ****y when you add a roofer...rates are really just as competitive...Frankly no other company that I deal with would have done anything different unless you are also in the roofing business...just the current market in Texas.
 
Back
Top