NA - I HATE Mozy, there must be a better way ... any suggestions

iflyforfun

iflyforfun

Pre-takeoff checklist
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iflyforfun
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A smidge of venting and then a request for suggestions.

1) Seagate Replica SUCKS ... refuses to back up pst files for Outlook (yeah, I don't like Outlook but have been stuck on it so long it is hard to leave)
2) Mozy REALLY SUCKS. Switched to Mozy after Seagate failure and now need them. They take you money and leave you hanging. First they tell me it will take 4 days to download my 32GB backup. Then after 2 days it keeps hanging on a permissions error. Try to contact support and no response. Have been on hold for over an hour on their "Chat" support line.

I'm clearly a simpleton because it simply isn't possible that this is that difficult. Anyone with suggestions, I'm all ears.
 
Time Machine.

(Whoops - Sorry if you're a PC user...)

Okay, how about Carbonite? It's online, so I wouldn't send an entire hard drive there, but it's good for keeping your important documents.
 
iflyforfun said:
A smidge of venting and then a request for suggestions.

1) Seagate Replica SUCKS ... refuses to back up pst files for Outlook (yeah, I don't like Outlook but have been stuck on it so long it is hard to leave)
2) Mozy REALLY SUCKS. Switched to Mozy after Seagate failure and now need them. They take you money and leave you hanging. First they tell me it will take 4 days to download my 32GB backup. Then after 2 days it keeps hanging on a permissions error. Try to contact support and no response. Have been on hold for over an hour on their "Chat" support line.

I'm clearly a simpleton because it simply isn't possible that this is that difficult. Anyone with suggestions, I'm all ears.
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how much data? how often? Do you really need on-line backup ...why not an external drive?
 
Carbonite PM me your email address for a referral code

My brain-damaged recent big boss left the job to go straighten out Mozy. I could have guaranteed they were doomed.
 
EdFred said:
That's why I said two. Offsite one. Daily backup local and weekly backup goes offsite.
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1) the reality is that most people never get it offsite after the second rotation
2) offsite where? Is it encrypted? Anything other than a safe deposit box or safe somewhere secure is setting yourself up to have your personal data disappear (read: identity theft)
 
FlyNE said:
1) the reality is that most people never get it offsite after the second rotation
2) offsite where? Is it encrypted? Anything other than a safe deposit box or safe somewhere secure is setting yourself up to have your personal data disappear (read: identity theft)
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If it's THAT important, yeah deposit box at the bank - I don't keep anything like that on my computer though. The most important data I have on my computer is my logbook - and if that goes away, oh well, I can ballpark my numbers.
 
EdFred said:
If it's THAT important, yeah deposit box at the bank - I don't keep anything like that on my computer though. The most important data I have on my computer is my logbook - and if that goes away, oh well, I can ballpark my numbers.
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or at least put the drive into a secure firebox.

How many people have at least some of the aircraft logs in a fire-proof at home?
 
Mozy used to be great. Bummer to hear about your experience.

Carbonite has worked well for me the few times I used it, but I don't think they have phone support at all, if that's important to you.

-Rich
 
I have been using Jungle Disk for a couple of years and it works well. I chose to use Amazon S3 for the backup site and my monthly storage fees are about $1.75 for an average of 15gb. When I started with Jungle Disk you bought a lifetime license so in my case there is no additional monthly cost. Their current business model has the software "rented" so there is an additional fixed monthly cost.

https://www.jungledisk.com/personal
 
AdamZ said:
I like Acronis.
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Like I said, I must be a simpleton. I tried external drives using Acronis. After the third backup it started making duplicates instead of updates. After a few of those, the hard drive was full. The Acronis interface (at least the one I used in 2008) was a PITA and I ended up throwing in the towel ... the Maxtor drive I used is sitting on the desk next to me. I admit I never tried contacting support with Acronis.

Thus, I purchased a Seagate Replica drive ... thought integrated hardware / software was the way to go. The Replica has 2 problems. First, it refuses to automatically back up Outlook pst files. Second, it can't be used as an external hard drive (at least I couldn't figure out how) ... it is a replicator or nothing. It is now a paperweight after 3 contacts with support to try and get the thing to backup my Outlook files.

The truth is that the Mozy/Carbonite business model is exactly what I want ... it runs in the background and you can entirely ignore it until you need it. I check every month or so to make sure it is backing up the right files and it is, so all is good in the world.

The problem is that I expect the *&!%*ing crooks to deliver what I paid for ... it isn't a backup if you can't get it back. I'm on day 6 of trying to get a backup from Mozy. Two support chats and 3 hours of my life gone. My favorite part is with both chats, they basically say "we're not sure" then close the ticket and send me a customer satisfaction survey. They told me they'd get back to me with the next level technical support in 1 business day ... that was Monday night. The only way I've found to get my files is to break up my 33GB into 500MB chunks and download individually ... that's 66 chunks to download, organize and put in the right place.

Mozy SUCKS.

Man, I'm getting bitter about this :sad:
 
Thats why I like Acronis. I am not terribly computer savy and it works at 4 AM and I just switch out drives every day. The support folks were pretty good. They were in india but Acronis must have some english proficiency requirments because every time I called these guys were good and I could totally understand them.

I hear you about the BS of not being delivered what you bought. Sorry to hear that.
 
mikea said:
Carbonite PM me your email address for a referral code

My brain-damaged recent big boss left the job to go straighten out Mozy. I could have guaranteed they were doomed.
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Okay, necropost but can't help myself. You ex-boss is obviously a genius. I just got another $65 charge from the fine people at Mozy. I cancelled back in 2010 because they could never get me my backup. They apparently kept charging and I (like an idiot) let it slip through. It shows up once a year and my wife (bless her patient soul) manages the cards. She probably saw it, thought it was another IT charge she meant to ask me about it and it just slipped through.

Mozy isn't doomed as long as people like me let charges slip by ...

They promised the account was closed this time, but I'm cancelling the card anyway as I assume they'll wait a year and hit me again.
 
Backblaze is very easy and fast. Inexpensive and the recovery is quick too.

I've also started testing Crashplan Pro as they support servers.
 
Acronis 2011 works when I'm done and shuts the computer off. I've left the building and it takes about 6 minutes per day.....
 
CrashPlan work pretty well and I prefer it to both Mozy and Carbonite

I recently purchased 2 QNAP NAS devices which has realtime replication from one to the other as well as replication to Google Drive, Amazon S3, Elephant Drive and a few others.

They are actually a pretty robust NAS for the price. You can even use them as datastores for VMWare, Citrix, etc.
 
I'll throw iDrive into the mix. Don't know if they are good or not, just know they exist. Personally I use the free version of Mozy with no problems.
 
Based on your questions, I don't think you should be doing manual backups, or anything that is too complicated (grandfather,father,son... rotate to bank, etc). Some sort of local backup (to NAS or usb), and a cloud solution (Carbonite or Crashplan) should work. The built-in Win7 backup will work just fine.
Just make sure you KNOW what is being backed-up, and you KNOW how to check to make sure it is backing-up!
If you are "networked" you can always backup to another computer.
 
Crashplan's servers were ALL CRASHED during the hurricane last Fall. That lasted more than a day. They claim to have redundancy but don't.

I know this because I happened to need to recover files when the servers were down. Their website mentioned nothing about the outage, and Iearned about the problem by phoning.

I am not impressed and will not renew my subscription.
 
Backblaze is very good for online backup, in my experience. I both use and promote their service ever since Carbonite fell from my favor.

PM me for a referrer / free trial link for Backblaze if you like.

-Rich
 
NoHeat said:
Crashplan's servers were ALL CRASHED during the hurricane last Fall. That lasted more than a day. They claim to have redundancy but don't.

I know this because I happened to need to recover files when the servers were down. Their website mentioned nothing about the outage, and Iearned about the problem by phoning.

I am not impressed and will not renew my subscription.
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Huh, I didn't hear about that, I'll have to look into it
 
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