[N/A] Ebay Help

ARFlyer

ARFlyer

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ARFlyer
So I ordered a package through Ebay and have yet to receive it. I opened a ticket through the help system to figure out where the package was. This morning I got an email with a very pi$$ed off seller. Apparently when I opened a ticket to ask a question Ebay labelled him a bad seller and refunded me.

Does this sound right to any of y'all that are familiar with Ebay?
 
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ARFlyer said:
So I ordered a package through Ebay and have yet to receive it. I opened a ticket through the help system to figure out where the package was. This morning I got an email with a very pi$$ed off seller. Apparently when I opened a ticket to ask a question Ebay labelled him a bad seller and refunded me.

Does this sound right to any of y'all that are familiar with Ebay?
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I would have started with contacting the seller to find out where it was. This way they at least have an opportunity to make it right if they made an honest mistake. If they had a decent attitude I would try to smooth it over with them. If they were nasty, I would ignore them. I don't know the rules exactly, but I'm sure they have a time limit to get it shipped, and they missed it. So, EBay canceled the transaction.
 
ARFlyer said:
Does this sound right to any of y'all that are familiar with Ebay?
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Yes, but don't feel bad. It's the seller's responsibility for entering shipping details into eBay. If they didn't do that, too bad for them.
 
Yeah.
First step is to message seller and ask about it. If no response or shipping info, then maybe go to ebay.

Im pretty sure when you say, hey I dont have my stuff, they grab money if the can from an account and basically believe you, until proven otherwise.
 
ChemGuy said:
Yeah.
First step is to message seller and ask about it. If no response or shipping info, then maybe go to ebay.

Im pretty sure when you say, hey I dont have my stuff, they grab money if the can from an account and basically believe you, until proven otherwise.
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Yeah I'm gathering that while this email chain lengthens. It's coming from Europe via regular post. So no tracking info is attached to the package. The seller said it could be stuck in customs. Does it take a month to send something international? Is it coming via steam ship around the Cape of Good Hope????
 
A month...with customs and dodgy Euro post offices who go on strike at the drop of a hat, possibly. I sold some dive gear that i shipped to Russia and Ukraine and it only took about 7-10 days, once all the USPS / Customs paperwork was done right.
 
ARFlyer said:
So I ordered a package through Ebay and have yet to receive it. I opened a ticket through the help system to figure out where the package was. This morning I got an email with a very pi$$ed off seller. Apparently when I opened a ticket to ask a question Ebay labelled him a bad seller and refunded me.

Does this sound right to any of y'all that are familiar with Ebay?
Click to expand...
Yep, far too common. But part of it is probably his fault. If he had put in the tracking numbers in a timely fashion that shouldn't have been a problem for him.
 
Usually E-bay will check with seller b4 doing that, but its possible this wasn't their first offense... Always check seller's rating before buying
 
ARFlyer said:
Yeah I'm gathering that while this email chain lengthens. It's coming from Europe via regular post. So no tracking info is attached to the package. The seller said it could be stuck in customs. Does it take a month to send something international? Is it coming via steam ship around the Cape of Good Hope????
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I don't believe surface mail from Europe still exists. I haven't seen anything taken more than 7 days in recent memory - even if you include customs. I order many things from Amazon.co.uk and eBay and shipping from Europe is generally quicker than shipping from Florida to WA.

The most likely cause for something to arrive late... it was sent late.
 
FlySince9 said:
Usually E-bay will check with seller b4 doing that, but its possible this wasn't their first offense... Always check seller's rating before buying
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His rating is excellent.

deonb said:
I don't believe surface mail from Europe still exists. I haven't seen anything taken more than 7 days in recent memory - even if you include customs. I order many things from Amazon.co.uk and eBay and shipping from Europe is generally quicker than shipping from Florida to WA.

The most likely cause for something to arrive late... it was sent late.
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Yeah Ebay said it was suppose to arrive just after New Years, about a week after ordering. However, since the package doesn't have tracking it was a "standard estimate".
 
Years ago, my dads college ring was stolen from me. About 2 years later I got a phone call from a person asking if I had lost a college ring. I told him I had one stolen from me. After I identified the ring and proved to him I was the right person he was looking for, he told me he will ship it to me. He had seen it on eBay and thought it might be lost or stolen since no one sells a college ring, especially one from the A&M College of Texas, class of '56. He sent it to me and refused to be reimbursed for his cost. (Aggies are really special folks)

I did get the sellers ID number from him along with a copy of the eBay page selling the ring. With a friend of mine who was a detective in the sheriffs office at the time and another lawyer friend I was able to report the ring as stolen merchandise sold on eBay. After we contacted eBay, they were more than willing to help in any way they could. I mean they sent every scrap piece of paper that they had on the sale of the ring, and more.

Turned out the seller was a former girlfriend. Not a easy break up.

She was arrested and charged with possession of and selling stolen merchandise, and something along the lines of using the US Postal Service to move stolen merchandise and selling across state lines. Since she is a Dr., she was able to get a lawyer that got her off the big charges and she plead guilty to a lesser charge, then asked for deferred adjudication. But it still cost her big money. According to my detective buddy she spent almost 40K to get out of it. A little more than the 245 bucks she got for the ring.
 
So many interesting stories about how lost Aggie Rings get returned to their rightful owners/families.

Thanks for sharing yours.
 
FWIW, eBay makes a habit of biting the hand the feeds it --- sellers. They have a scoring system where a seller gets demerits if there is even a hint of a difficulty with a sale and regardless of whose fault the problem is. You don't even have to open a dispute; just sending certain types of inquiries causes the demerit. IIRC the demerits can result in eBay charging the seller higher fees in the future. It sounds like your seller was kind of a jerk with you but it was probably because eBay was a jerk with him.

One mistake you both made, though, is shipping without tracking. I will do that occasionally on some Chinese photographic doo-dad that only costs a few bucks but never, never, on anything more than that.

I try very hard to avoid eBay when selling things. CraigsList, internet forums like this one, etc. Almost anything is better that dealing with those arrogant rectums and paying their excessive fees. I have been on eBay about 15 years, since the really early days, and every year they get more and more arrogant and I sell less and less.
 
This. eBAY is very pro-buyer to the seller's detriment. Most recently my wife sold an authentic wallet to a buyer before Christmas. It was new with tags. After the holidays the buyer says "hey this is a knock off, it's not on the website of the company that sells it."

My wife showed her and eBay where the exact same wallet was being sold for 3x the money as this one on eBay at the same time. She told them she could prove she worked for the company that sold the brand (L-Brands, ever heard of sample sale?) Her listing never said anything about it being a currently sold item. From her detailed photos, to her description, to her packaging, she is a conscientious seller with well over 700+ positive feedback. Both eBay and PayPal would hear none of it and took the money out of her account, charged her fees, etc.

The buyer? She had negative feedback for selling fake merchandise.
 
As for the overseas shipping... Santa Claus had his European elves make a special toy train that my son had on his list. It was ordered on eBay the first week of December. Santa received tracking number within a day or two. Shortly after New Years the train arrived. There was a big delay at some massive sorting facility in Europe. Apparently a very common thing according to some research.
 
I've had stuff take a month from Europe, just to add to the confusion. In fact, one item ordered well before Christmas showed up three days ago.

Wasn't an eBay purchase however, direct through a reputable website in Sweden. Money was taken out about three days after the order was placed (efficient Swedes? Heh...).
 
Well, eBay just screwed me again. I sold some pro photo studio light components to a guy in Mexico. The tracker clearly shows that the package got as far as Mexico City before it vanished. eBay is billing ME the amount it chose to reimburse the buyer, which means not only do I pay that, I have already paid the eBay and PayPal fees to get that money and they are going to keep those.
 
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