Jaybird180
Final Approach
We are going on a family trip to Chicago. My plane doesn't have icing capabilities, I do not have an IR rating and the trip is mission critical- high reliability required. Commercial travel is the way to go (so we're thinking).
My wife calls the airlines to find a little information about child travel requirements. 1st call to United Airlines seemed to go well, the ticket agent informed her that United has a child friendly policy of 2 and under are free. So a day or 2 later, I book online with upgrades to economy plus seating to give us a little more room for an active toddler.
Lo and Behold! When I call to make changes to the flight, I discover that not only is making ANY change an expensive and frustrating proposition, but I will also have to pay full price for a child that is 25 months old 'at the time of travel'. And since ticket prices have gone up since we booked the initial tickets the price of the child's ticket costs more than the parents' tickets.
The several customer service agents we've spoken with have not helped us solve the new problem that we have, which is another change in plans (more $$$). I think about calling the 800 number again with a feeling of the sucking sensation originating in my wallet area, as I'm sure that I am not effectively speaking the English language in a low enough gradient to be able to hang-up with a positive experience. It doesn't seem to matter any that I'm a Mileage member the responses are automaton in nature.
I'm hoping that there is someone on this forum, who is:
1- A human being
2- Works for United
3- Knows their policies
4- Is willing to help (and not just take more $$)
At this point, we've already spent more money than we would have spent flying GA. Can I at least log the hours as a PNIC-DT (passenger not-in command of a darned thing)?
My wife calls the airlines to find a little information about child travel requirements. 1st call to United Airlines seemed to go well, the ticket agent informed her that United has a child friendly policy of 2 and under are free. So a day or 2 later, I book online with upgrades to economy plus seating to give us a little more room for an active toddler.
Lo and Behold! When I call to make changes to the flight, I discover that not only is making ANY change an expensive and frustrating proposition, but I will also have to pay full price for a child that is 25 months old 'at the time of travel'. And since ticket prices have gone up since we booked the initial tickets the price of the child's ticket costs more than the parents' tickets.
The several customer service agents we've spoken with have not helped us solve the new problem that we have, which is another change in plans (more $$$). I think about calling the 800 number again with a feeling of the sucking sensation originating in my wallet area, as I'm sure that I am not effectively speaking the English language in a low enough gradient to be able to hang-up with a positive experience. It doesn't seem to matter any that I'm a Mileage member the responses are automaton in nature.
I'm hoping that there is someone on this forum, who is:
1- A human being
2- Works for United
3- Knows their policies
4- Is willing to help (and not just take more $$)
At this point, we've already spent more money than we would have spent flying GA. Can I at least log the hours as a PNIC-DT (passenger not-in command of a darned thing)?
