Flying Magazine - anyone know anyone there?

[iflyforfun]

Just made a major error. I purchased Flying Magazine through Apple in-app purchase. Now the app prompts me for login that has never been provided. I call Flying and they actually tell me they can't help me, they don't know anything about their own app, call Apple. Apple simply doesn't exist - no phone number, no app support, nothing. I'm at the point of (a) calling the credit card company to protest the charge, and (b) NEVER subscribing to Flying magazine again.

I know a lot of you here are not big fans of Flying, but I enjoy it. I enjoy I Learned About Flying from That, I enjoy reading about multi-million dollar airplanes that I'll never even get to fly in and I enjoy the various articles. What I don't enjoy is a company that is so friggin' ignorant that they can't support their own customers.

When I threw a rant like this at Kitplanes, someone came forward who new the new editor. Figure maybe someone here can put me through to someone at Bonnier who is not a friggin' idiot like the person who answered the phone when I called.

Thanks,
Jeff

 

[murphey]

Most magazines don't manage the subscription dept, it's outsourced. Go find a paper copy and look at the bottom of the list where the Publisher, editor, etc are listed. You may have more success with the parent publishing company, Bonnier.

 

[tinerj]

The listing of the app itself on the Apple store (or whatever it is called -- I use Android), should have some sort of contact information for the App itself and a way to send an error report.

For another App I sent in an error report early one Sunday morning and got a response a hour or so later with all the info I needed to correct the error.

 

[iflyforfun]

Thanks for suggestions. I live in Hong Kong, so picking up a copy isn't as easy as one would think ... but I may try to track one down. The in-app steers you to a Flying Magazine FAQ that only has help if you buy from their website. After getting stuck their, I called Bonnier and that is when they told me "we can't help you, call Apple". Apple has absolutely zero support for apps ...

I called credit card company and the transaction was still pending. I had them pull the authorization and will see how it goes.

 

[G-Man]

Good luck, and hope this helps. Your situation sounds frustrating. From the January, 2014 issue of Flying Magazine (in incredibly tiny type):

flyingmag.com/cs
386-246-0411
800-678-0979
flying@emailcustomerservice.com

Flying
PO Box 420235
Palm Coast, FL 32142-0235

 

[Sam D]

Just made a major error. I purchased Flying Magazine through Apple in-app purchase. Now the app prompts me for login that has never been provided. I call Flying and they actually tell me they can't help me, they don't know anything about their own app, call Apple. Apple simply doesn't exist - no phone number, no app support, nothing. I'm at the point of (a) calling the credit card company to protest the charge, and (b) NEVER subscribing to Flying magazine again.

I know a lot of you here are not big fans of Flying, but I enjoy it. I enjoy I Learned About Flying from That, I enjoy reading about multi-million dollar airplanes that I'll never even get to fly in and I enjoy the various articles. What I don't enjoy is a company that is so friggin' ignorant that they can't support their own customers.

When I threw a rant like this at Kitplanes, someone came forward who new the new editor. Figure maybe someone here can put me through to someone at Bonnier who is not a friggin' idiot like the person who answered the phone when I called.

Thanks,
Jeff

Did you just subscribe? Try this:
* Follow the instructions in this link (http://support.apple.com/kb/ht4098)
* You might find your subscription is set to start in the future
* you can also get more support specific to ipad from Bonnier here (http://www.bonniercorp.com/ipadsupport/)