It wasn't bad, it really wasn't. Spend the day doing the normal first day of call center thing: Brainwashing, followed by a healthy dose of paperwork, then some more brainwashing. I have to say, T-Mobile seems to actually have their goals focused in the right place (Comcast, I'm looking at you).
Best part: Overtime is purely voluntary. When I asked about the possibility of mandatory overtime the HR lady said "Mandatory? Why would we require overtime, most people volunteer for it?!?" I tried to tell Comcast the same thing would happen if they switched models.....
Decent benefits, decent pay (lot more than I've made recently), and cheap cellphone service tops it off. I can't really complain.
And no, I don't fall for "Call Center Brainwashing" anymore, I've been through it enough times. I can honestly say the above with true feeling. T-Mobile is 100% focused on the front-line employees, which in turn makes the company truly interested in the customers. That's where Comcast (and most other call centers) have it wrong. I've never seen another company with a focus on front line employees in the company-wide value statement.
