I've had my A20 now for about 5 years. A few months ago I've started having an issue. When I first start up everything is good, but after a little bit, maybe 15-20 minutes, it gets to the point that I have to speak very loud for the mic to pick up my voice. It seems to go away if I turn off the noise canceling. If I turn noise canceling back on it begins again. Ive changed the batteries several times but don't really know what else to look at.