AVG Customer (Non)Service

Graueradler

Graueradler

Pattern Altitude
Joined
Apr 11, 2005
Messages
2,021
Location
Russellville, AR
Display Name
Graueradler
Home Airfield
KRUE, Russellville, AR
On my wife's computer, AVG reported that it had found a virus on opening 5 specific files. I told it to fix the problem. It reported success with a couple of the files but not with the others. I then did a complete scan with AVG including "root kit" and no virus was found. I did the same same with Kaspersky on line and again no virus found. I contacted AVG to ask " Well, do we have a virus or not?" They asked for some diagnostic data which I provided on July 30. Today is Aug. 10 and still not even an acknowledgement that they have received the data I sent. Just resent the data email along with an expression of my displeasure. The virus was reported as VBS/ Small. The files were Dell support files. AVG was very interested in selling their premium service but first I just wanted to know if the computer has a virus or not as there is conflicting information. I think I'll be looking to find a different virus protection provider.
 
Kinda the fox watching the hen-house with SmallLimp's tools... Oops, MicroSoft... Same thing... But agreed. It's free and it usually works.
 
5th of September, just received a response to the diagnostic data that I sent on 30 July. Response was "No problem seen - send more data." I have, so I guess I can expect a response to that about mid October.
No point in not using the AVG licenses that I have paid for but when they expire, they wont be renewed. I did switch the affected computer to the Microsoft free program as one poster suggested.
 
Others suggested I switch to MSE (Microsoft Security Essentials) and I did a few weeks ago. Problem free. (Only time can tell if it is working but I am optimistic.) I like the fact that it works quietly. Avast was getting a bit too annoying.
 
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