Just curious if what I am experiencing is a local thing or a company wide thing. Landmark is the sole FBO at my home field (ORF) where I have hangared the Baron for over a year. Overall decent service (they do the basics like pull in/out of the hangar and fuel fine). The odd thing I have noticed is that for anything else, you have to tell them to do something multiple times - there is no follow up whether it is maintenance, billing, operations...etc. And the right hand is never talking to the left. I just got a greeting card sent to me the other day with my tail # handwritten on it saying 'thanks for stopping in, we hope you enjoyed your visit and come see us again'....as if I was a transient visiting. Not enough to make me want to move, but again, just curious if this is a company wide phenomenon or just a Norfolk thing.