Bill Jennings said:
Interesting. I have a 30-3G for me and a 20XLc for a passenger set, and two years of hard use so far...no problem. Especially the 30-3G, it has gotten dropped and abused, and it just keeps on ticking. I treat them no differently than the DC's I had before.
It's very hit-and-miss. I bought a brand-new Lightspeed 20-3G and had to send it back to Sporty's for repair after the 1st flight and just recently sent it to Lightspeed (directly) to exchange it for a new one. I also know people (including you) who have had their 20-3G/30-3G for 2+ years and haven't had a problem what-so-ever.
The customer service at Lightspeed is beyond description. I have to say they are the most nice, caring, understanding, helpful individuals I have EVER delt with before in my life.
The customer service agent I spoke to was VERY helpful, had a great sense of humor, and was able to send out a new headset via UPS 2nd Day Air the same day and stuck a UPS shipping label in so I didn't have to pay for return shipping (All I had to do was swap boxes, put the new label over the old and give it to the UPS guy).