Another FedEx Package Journey thru the system.

There are specific stations that my packages get stuck in for days at a time with no updates. It was SIGNIFICANTLY worse during the first holiday season of COVID but has gotten better since then... Still not as reliable as UPS or USPS though.
 
When we were living between the Czech Republic and UAE, we shipped a package via Czech Post and it went to Paraguay before finding its way to Dubai. I don’t think FedEx has ever been that wrong.
 
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After spending FIVE days in Indianapolis, this package was allegedly delivered Thursday. As I am currently in London UK, it remains to be seen if it actually contains what I ordered.

Cheers
 
Another "interesting" FEDEX adventure - package picked up in Tewskbury MA, went to Middleton CT (over 120 miles), and then to Wilmington MA (another 120+ miles). Wilmington is less than 8 miles from Tewskbury.

The package should arrive on time (showing as out for delivery), just a strange trip for the package.
 
No, I've stopped using them. Another gripe I had with them, is miscelleneous charges added to my account AFTER the fact.
 
Matthew said:
They deal with such a large volume anymore, and all those packages have to pass through so many hands that I’m surprised they do as well as they do. But one bad facility or location anywhere along the way can probably mess things up very badly.
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Bingo... I always like it when someone gripes.. if they only knew half of the logistics involved.

Sometimes you just don't get instant gratification.
 
Ventucky Red said:
Sometimes you just don't get instant gratification.
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We’re discussing a business that got its start by advertising “When you absolutely positively need it to be there overnight.” If people expect “instant” gratification from FedEx, it’s because that’s the expectation the company encouraged.
 
Half Fast said:
Would you like the name and contact info for their VP of customer service? (I’ve posted it before.)
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I used it when you shared it before. I'm pretty sure I'm blocked now or she changed her email. After the first email one of her flunkies called me, almost to ask how and why I had emailed her. Still didn't get resolution on my package, and the replacement package followed the same flawed misroute as the first, just didn't sit at a distribution center for a three day weekend like the previous perishable item.
 
Half Fast said:
We’re discussing a business that got its start by advertising “When you absolutely positively need it to be there overnight.” If people expect “instant” gratification from FedEx, it’s because that’s the expectation the company encouraged.
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No argument, but when you handle how may million packages a day, the odds of a screw up do tend to stack against you.

And if you are willing to pay for the “When you absolutely positively need it to be there overnight" service, then yes, you have a bone to pick. Many online retailers are offering free shipping and if FedEx gets the call you get what you paid for.

I am not a shrill for FedEx, UPS, USPS, or any others and I have seen it all over the years. I have learned to cut some people some slack from time to time as some of these situations are totally out of their control.

People make mistakes, and pencils have erasers - see the correlation? :):D:p:cool:;)
 
Ventucky Red said:
No argument, but when you handle how may million packages a day, the odds of a screw up do tend to stack against you.

And if you are willing to pay for the “When you absolutely positively need it to be there overnight" service, then yes, you have a bone to pick. Many online retailers are offering free shipping and if FedEx gets the call you get what you paid for.

I am not a shrill for FedEx, UPS, USPS, or any others and I have seen it all over the years. I have learned to cut some people some slack from time to time as some of these situations are totally out of their control.

People make mistakes, and pencils have erasers - see the correlation? :):D:p:cool:;)
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All true. Unfortunately FedEx has a system that makes it almost impossible to get any meaningful support when there’s a problem. That’s not simple human error with which we can sympathize. It’s intentional system design.
 
FedEx promises 24 delivers 72 . . . promises 48 delivers 64 . . . promises 36 delivers 96 ... this is a pattern.
 
Had a NFA item shipped from about 150 miles away recently, the next day it left the sorting center near the shipping city and went to another sorting center 100 miles in the opposite direction. Then it leaves that center early morning, and I see a reprt on the morning TV news af a FedEx truck crashing and burning on the interstate between that sorting center and my city. All I could imagine starting over with the ATF. Fortunately on the third day it arrived.
 
I forget the carrier, but I ordered an item that was shipped from China to CT. Tracking showed it passing through Anchorage, to Seattle... then back to Anchorage, back to Seattle, back to Anchorage, etc... they never did admit it was lost, but I never got it. Finally got a refund when the delivery time limit ended.
 
I'm not sure if its just me or this one package, or a company wide change, but I notice FedEx no longer tells you where your package actually is. I guess the customer can't complain we misrouted their package, if we don't tell them where it is.

1759506947123.png
 
bbchien said:
And even better- Fedex has NO, NONE, NADA for customer svc.
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I had no idea how bad it is with fedex until recently.
and this was fedex ground.
I've heard that FedEx is slightly better....

Anyway, I ordered something. At some point, I received the tracking number and it was on the way. Actually, a split shipment of two packages and two tracking numbers

On Friday I logged in and saw that they were set to be delivered Monday to my house, signature required. ugh

I clicked and there was a link "customize your delivery" or something like that. I don't recall exactly what it was called
I was hoping for an option to digitally sign. no luck
but there was an option to redirect the packages...paid $5.25 per package...to have it redirected to my office
Promptly received an email confirming that the address had been changed. est delivery was Monday at my office.

Monday rolls around and they attempted delivery at my house.
ditto Tuesday, Wednesday....
at some point I called the number and was connected to India...actually made several calls. Even tried escalating it to a "supervisor"
Each time they kept telling me that only the shipper can change the address.
so why did you take my money? ugh!
So I contacted the shipper. They claim to have tried to redirect the package
Thursday, and Friday they're still trying to deliver to my house
Saturday they were finally delivered when someone was home to sign for them.

Then I started a process of several calls back to India trying to get a refund for my $10.50. They keep telling me that I need to contact the shipper. I wonder what the shipper has to do with this... I don't think they understand what I'm saying
Anyway, I contacted the shipper to see if they could trigger something...nope.

Later, I was in town near the Fed Ex facility so I dropped in there. They said nope, nobody here to help, call the number....

Yeah I give up, and will do everything I can to avoid fedEx in the future
 
Brad W said:
I had no idea how bad it is with fedex until recently.
and this was fedex ground.
I've heard that FedEx is slightly better....

Anyway, I ordered something. At some point, I received the tracking number and it was on the way. Actually, a split shipment of two packages and two tracking numbers

On Friday I logged in and saw that they were set to be delivered Monday to my house, signature required. ugh

I clicked and there was a link "customize your delivery" or something like that. I don't recall exactly what it was called
I was hoping for an option to digitally sign. no luck
but there was an option to redirect the packages...paid $5.25 per package...to have it redirected to my office
Promptly received an email confirming that the address had been changed. est delivery was Monday at my office.

Monday rolls around and they attempted delivery at my house.
ditto Tuesday, Wednesday....
at some point I called the number and was connected to India...actually made several calls. Even tried escalating it to a "supervisor"
Each time they kept telling me that only the shipper can change the address.
so why did you take my money? ugh!
So I contacted the shipper. They claim to have tried to redirect the package
Thursday, and Friday they're still trying to deliver to my house
Saturday they were finally delivered when someone was home to sign for them.

Then I started a process of several calls back to India trying to get a refund for my $10.50. They keep telling me that I need to contact the shipper. I wonder what the shipper has to do with this... I don't think they understand what I'm saying
Anyway, I contacted the shipper to see if they could trigger something...nope.

Later, I was in town near the Fed Ex facility so I dropped in there. They said nope, nobody here to help, call the number....

Yeah I give up, and will do everything I can to avoid fedEx in the future
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Here’s the contact information you need:

Brie Carere, Executive VP and Chief Customer Officer [email protected]
Corneshia Thrill, Sr. Executive Management Assistant ph 877-477-3272 extension 999973
Raj Subramaniam, CEO [email protected]

Worked for me.
 
Hey, thanks for the follow-up. My apologies I didn't reply. I was out of town for a few days and busy....but I did see your posts with the contacts and banged off quick email to both of those contacts. That was on Oct 4. So far, I've not heard back from them and honestly, I'd all but given up on it before your message. Thanks for rattling my cage.
I should probably look up their snail mail addresses and send them a good old fashioned letter through the USPS
 
You might try a phone call to Ms. Thrill first. She’s the one who will likely be handed the issue anyway.
 
Half Fast said:
Here’s the contact information you need:

Brie Carere, Executive VP and Chief Customer Officer [email protected]
Corneshia Thrill, Sr. Executive Management Assistant ph 877-477-3272 extension 999973
Raj Subramaniam, CEO [email protected]

Worked for me.
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Yipee!!!
I had never bothered to follow up with a phone call. Just the emails, but I had pretty much given up on this....again.

A couple of days ago, I received a phone call from a guy at FedEx confirming my address. I was driving or for some reason was distracted & I can't remember his name or how he introduced himself.
Anyway
Today I came home from work to an unexpected FedEx package with a $10.50 check in it!
Thank you @Half Fast for the assist!!!
 
It’s a shame you have to go through that. Their customer service really does suck.
 
Sometimes USPS is just as bad. According to the tracking, a package that I ordered took less than a day to get from Los Angles to San Francisco, which is a distance of around 400 miles. It has, so far, taken four days to get from San Francisco to Mountain View, a distance of around 40 miles. :rolleyes:
 
Palmpilot said:
Sometimes USPS is just as bad. According to the tracking, a package that I ordered took less than a day to get from Los Angles to San Francisco, which is a distance of around 400 miles. It has, so far, taken four days to get from San Francisco to Mountain View, a distance of around 40 miles. :rolleyes:
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I just received an update that my package has arrived in Springfield, Massachusetts. :rofl:
 
Skip Miller said:
Which likely means it is at KBDL, aka Hartford-Springfield Airport.
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It took five days to get there from San Francisco, so it probably traveled by truck. Is the Postal Service's regional distribution facility located at the airport?
 
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Palmpilot said:
It took five days to get there from San Francisco, so it probably traveled by truck. Is the Postal Service's regional distribution facility located at the airport?
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Not that I know of,but it is possible. All of the usual air cargo operators are, though.

-Skip
 
Two days after arriving in Massachusetts, the package is now in Jacksonville, Florida. I wonder if that means it's traveling by air now. Excerpt from tracking history:

Oct 31
7:48pm
JACKSONVILLE FL DISTRIBUTION CENTER
Arrived at USPS Regional Facility

Oct 31
12:00am
US
In Transit to Next Facility

Oct 29
9:05pm
SPRINGFIELD MA DISTRIBUTION CENTER
Arrived at USPS Regional Facility
 
Palmpilot said:
I just received an update that my package has arrived in Springfield, Massachusetts. :rofl:
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Last month I bought a reel to reel audio player (inherited some reels from some family), the eBay seller was two hours from me. Contemplated just driving over. Decided not and USPS proceeded to send to three different states over the course of a week before delivering. Somehow it did arrive safe though!
 
USPS shipping algorithm is a random-walk routine, which will keep going different places until it happens upon the correct destination for your package.
 
Half Fast said:
USPS shipping algorithm is a random-walk routine, which will keep going different places until it happens upon the correct destination for your package.
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Maybe they're using "AI." It reminds me of the time when a Lyft driver had his Tesla in self-driving mode. Watching it on the app, it was wandering all around the neighborhood trying to find the pickup point where I was. Finally he had to take over in order to get to me.
 
Palmpilot said:
Maybe they're using "AI." It reminds me of the time when a Lyft driver had his Tesla in self-driving mode. Watching it on the app, it was wandering all around the neighborhood trying to find the pickup point where I was. Finally he had to take over in order to get to me.
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When I took Operations Research in college, we had an assignment to write a program to run the shipping algorithm. So many factories, so many warehouses, so many stores, and all the production, demand, and shipping routes had various dollar amounts, time requirements, and product quantities. Running the algo to minimize cost could give dramatically different answers than running to minimize time.

Everyone who uses USPS (or FedEx or UPS) wants them to minimize delivery time, but their goal is to minimize their cost. Wildly different results.
 
The package has left Jacksonville now. I wonder where it will go next.
 
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The package seems to be headed in the right direction now. It arrived at and departed Aurora, Colorado today.
 
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