AirMate Support?

[Learnin’ to fly…]

AirMate came out with a mandatory upgrade to the Data Manager in Jan. Surprise, Surprise - since the upgrade, I can’t get my charts to write to the USB. Have tried all the tricks I know (restart all, clear cache, delete and fresh install of the app, different USB sticks, etc). The download is fine - just times out when writing to the USB. I’m on Mac.

I’ve sent three emails to the address on the website since early Jan to no avail. Have tried the phone number on their site; the call will not connect.

Anyone having this issue and found a fix? Anyone have a way to contact support beyond those above? Up until now - have been happy with them…

 

[Racerx]

I previously had issues with airmate and they were responsive. The last 2 times I contacted them I didn't get a response.

For me the update fixed the issue I was having. Try to open the data manager and it would start to open and get stuck. Since the update I had no issues and my charts loaded.

 

[Learnin’ to fly…]

Good charts, and great price point, but useless if I can’t get them in the plane. The lack of response is crazy to me. It’s a shame.

I’m trying the iPad app to see if I can get it working that way. Fingers crossed.

 

[JOhnH]

I thought this was going to be about the mile high club.

 

[Learnin’ to fly…]

I thought this was going to be about the mile high club.

Well, the lack of response is consistent with my track record when requesting such an activity.

And the inability to update my avionics does feel like I’m getting screwed (just not the way I prefer)….so…

I guess you are not far off.

 

[JOhnH]

Well, the lack of response is consistent with my track record when requesting such an activity.

And the inability to update my avionics does feel like I’m getting screwed (just not the way I prefer)….so…

I guess you are not far off.

I apologize for making a joke out of your dilemma.
At least I didn't rip you about something not working on a Mac.
Good luck getting it fixed.

 

[Learnin’ to fly…]

I apologize for making a joke out of your dilemma.
At least I didn't rip you about something not working on a Mac.
Good luck getting it fixed.

Very few things in this world not worth joking about! No apologies needed for making me laugh!

 

[TCABM]

I have do experience with them at all, but saw they listed both a US/Canada number and a Luxembourg number. Did you try their Lux number?

 

[Learnin’ to fly…]

I did not try the Europe number, but I’ll do that. Good suggestion.

On a positive note, I tried using the iPad app to perform the update. Not the most intuitive way to update - but - I got it to work. Added bonus it was dramatically faster (several hours) than the data manager app has ever been.
If you use the AirMate data manager application on PC or Mac and have issues, might be worth trying out the app on an iPad and see if it works for you.