Aircraft Spruce IT problem

Discussion in 'Hangar Talk' started by Let'sgoflying!, Aug 15, 2019.

  1. Let'sgoflying!

    Let'sgoflying! Touchdown! Greaser! PoA Supporter

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    Dave Taylor
    I logged into my account from my laptop and put 6 things in my cart.
    The next day I logged into the same account using my iphone & added some baffle seal to the cart when I was at the airport.
    Then a few days later I was in bed & remembered 5606 and camlocks so I grabbed my ipad & added those things to the cart after logging into my account.
    (each time I log in, I can see my profile name)
    ASSCo’s website has made 3 separate carts; the laptop, iphone & ipad each show the things I put in cart for the corresponding device but wont show one cart with all things.
    (for eg., ebay, walmart, amazon do not fo this)

    ASSCo has no answer for me.
    Anyone have this experience?
    Anyone want to see if it does the same for them?
    What does ASSCo’s IT people need to do? Or, is it something with my devices?
     
  2. Stephen Poole

    Stephen Poole Pre-takeoff checklist PoA Supporter

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    Sounds like it's saving your cart in cookies on each local device.
     
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  3. Capt. Geoffrey Thorpe

    Capt. Geoffrey Thorpe Touchdown! Greaser! PoA Supporter

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    Work around, put them in the same wish list then add them to the cart.
     
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  4. Warmi

    Warmi Pre-takeoff checklist

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    Yeah , bad implementation - normally sites use cookies only for people without an account - otherwise for valid accounts use server side storage.
     
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  5. Tom-D

    Tom-D Taxi to Parking PoA Supporter

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    I don't like their new page look either.

    Now I go to their big book to get the part number of the item, then use that in their search window.
    and now the prices has risen, again.
     
  6. Aircraft Spruce Info

    Aircraft Spruce Info Filing Flight Plan

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    Aircraft Spruce Info.
    My. Taylor, I apologize for the issue you are experiencing with your cart. That was a legacy feature designed largely for dealers who like to utilize one login for multiple buyers and want each to maintain a separate cart. All new accounts by default have a persistent cart across devices. To fix this on your account, please login to www.aircraftspruce.com and click "My Account". At the bottom of that page you should see a button that says "Upgrade to Single Cart", pressing that will make your cart persist across all devices in the future, and create wishlists with any other carts you currently have across your other devices to ensure you don't lose any information.

    If you have any issues at all with this or anything else with our website, please contact me directly at 951-372-9555 extension 198 and I will take care of it on our end as soon as I have your customer number to be able to pull your account.

    Best Regards,

    Andrew Buchanan | E-Commerce
    Aircraft Spruce & Specialty Co.
     
  7. iflyatiger

    iflyatiger Pre-takeoff checklist

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    Wow..
    Now there's some good customer service..
     
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  8. SCCutler

    SCCutler Administrator Management Council Member PoA Supporter

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    @Aircraft Spruce Info - That there is why you guys rock! Service sells, and you deliver.

    Bravo Zulu!
     
  9. Let'sgoflying!

    Let'sgoflying! Touchdown! Greaser! PoA Supporter

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    Excellent Andrew, I will check it out.
    Might ask Claudia if she recorded my phone number incorrectly as she did not get back to me.
    I appreciate her trying to help and it's possible the connection was not the best so she did not hear my phone number.
    Yay social media - rapid response and it makes the company look good!