Adobe Acrobat install in Win7

[timwinters]

I installed Acrobat 9 Standard on a new laptop running on Win 7. Everything loaded fine, everything works fine, and the registration process went fine. But when I check for updates I get the following message:

"The update server is not responding which means it might be offline at the moment, or the internet firewall settings my be incorrect. Please try again later".

I have added Acrobat 9 (specifically acrobat.exe) to the allowed programs in Windows Firewall. Is there maybe a different sub-program that needs access for the update to work?

Help appreciated...I'm definitely NOT a computer guru...and know just enough to be dangerous.

Oh, I'm on satellite internet if that matters.

 

[TMetzinger]

Check for an AdobeUpdate -type program...

 

[timwinters]

Thanks, Tim, but I couldn't find a file labeled similarly to this.

I did disable the firewall to no avail.

 

[TMetzinger]

In that case, Adobe may well be down at the moment. Otherwise I'd think that your ISP might be blocking something.

 

[timwinters]

This is the typical computer (PC) chit (from an operator who is too dumb to figure it out)

I bought two identical laptops as described above. I installed Acrobat 9 Standard on both.

The first one gives me the message listed above.

I installed the program on the second one this morning and it updated fine, no hitches at all. I didn't have to adjust any settings, disable the firewall, or add adobe as an allowed program, nothing, just installed it and it updated fine.

So I uninstalled and reinsalled the first one and it does the same thing...gives me message listed above.

Both computers are sitting here in my office connected to the same network...........................

WTF?

 

[rpadula]

A call to Adobe tech support is in order?

 

[timwinters]

Yeah, I guess your right...I'm sure they'll speak really fluent English too!

Actually, I found it in their knowledge base "disable the wireless adapter Microsoft Virtual WiFi Miniport."

Found it, disabled it, it worked. Updating now.

Why I didn't have to do it to my other machine??..........

 

[rpadula]

Yeah, I guess your right...I'm sure they'll speak really fluent English too!

Actually, I found it in their knowledge base "disable the wireless adapter Microsoft Virtual WiFi Miniport."

Found it, disabled it, it worked. Updating now.

Now that is bizarro! Blame Microsoft, I guess.

Why I didn't have to do it to my other machine??..........

Ummmmm.... Get a Mac?